Front Desk Administrator

Heritage Office Furnishings is one of the leading suppliers of office furnishings and related services focusing on corporate environments. Established in 1979, The Heritage Group has grown to become the largest full-service dealership in British Columbia, providing challenging and rewarding careers to over 250 employees in the areas of Sales, Administration, Warehousing, Distribution, and Installation. Our continued growth and success result from a constant focus on customer satisfaction, by listening to our customers and providing continuous, outstanding services.

We are currently seeking a Front Desk Administrator to join the team. The role involves managing front-line communication by handling incoming phone calls with courtesy and professionalism. The individual will build and maintain positive client relationships by actively listening to and addressing customer concerns promptly.

Job Responsibilites:
**Front Desk Management**
- Manage incoming telephone calls, ensuring callers are handled with the utmost courtesy and professionalism.
- Courteously receive incoming clients and notify appropriate staff of client arrival via phone or in person.
- Manage switchboard status at the start and end of each day and lock/unlock the front door.
- Conduct a morning walkthrough of the entire showroom to ensure overall neatness and readiness for the day.
- Maintain tidiness of the front area, including reception, refresh area, and dishes.
- Open the office and central reception area each morning according to the business operating hours.

**Administrative Support**
- Type correspondence and perform data entry as required.
- Assist with daily desk bookings as needed.
- Arrange for catering when required.

**Mail and Courier**
- Prepare and send outgoing mail/couriers and open/distribute incoming mail/couriers daily.
- Ensure outgoing invoices are mailed promptly.
- Manage intercompany mail transfers three or more times per week and act as the point of contact for coordination.

**Supplies and Inventory Management**
- Monitor and manage the inventory levels of stationery, café supplies, cleaning supplies, and printer/photocopier/plotter cartridges.
- Submit weekly order requests to the Manager for required supplies.

**Document and Data**
- Prepare and scan various paperwork for e-filing by sorting and attaching documents in Hedberg.
- Scan and file applicable documents using file mapping processes in Hedberg.
- Check-in delivery tickets daily.
- Support the Service Coordinator and other departments with the daily service billing, monthly report maintenance, and spreadsheet billing.
- Assist with parking arrangements.
- Arrange and coordinate intercompany transfers as needed.

**Qualifications**:

- Grade 12 or Equivalent
- Switchboard operation, ideally with Microsoft Teams Systems.
- Proficiency in Microsoft Office and Windows.
- Proven reception or customer service experience.
- Positive, reliable, and upbeat attitude paired with strong self-motivation.
- Excellent time management, communication, and interpersonal skills ensure effectiveness in a dynamic work environment.

**What is in it for you?**
- Company-funded events (virtual and in-person)
- Opportunity for growth within the company
- Extended health benefits for you and your family, including dental
- Environmental initiatives including recycling and compost programs
- A dynamic work environment with a great group of people
- Holiday Celebrations - Chance to win a worldwide destination vacation or retreat
- Free coffee, at all times

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$49,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- Are you eligible to work in Canada on an ongoing basis?

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person