Front Desk Supervisor

23 hours ago

Vancouver, Canada Vancouver Pilates Centre Full time

The VPC opened its doors in 1985 as Canada’s first Pilates studio. We are dedicated to providing exceptional movement education in our community, honouring both the tradition and the evolution of the Pilates method to promote whole body health.

As the Front Desk Supervisor, you will support our clients with scheduling, payments and other requests; engage with prospective clients; and work with the team on other administrative tasks. Due to COVID-19, responsibilities will also include assistance with the sanitization of equipment and high-touch areas. After the initial training period, you will receive training towards the role of Front Desk Supervisor.

This role is typically scheduled Monday-Friday, however some flexibility and occasional Saturday availability may be required to accommodate business needs.

**Qualifications**

We are looking for someone who:

- has at least 2 years of administrative and customer service experience (preferably including scheduling);
- can communicate clearly and professionally both verbally and in writing;
- has strong attention to detail;
- can manage multiple tasks and prioritize effectively; and
- has strong computer skills and is comfortable learning how to use new programs (we use Mindbody for scheduling and payments).

Ideally, you also have experience using GSuite and Microsoft Office (particularly Excel) and are comfortable working on Macs.

**Benefits and Perks**
- As a full-time employee, you will be eligible for our employee benefits program, including extended health and dental.
- You will also be welcome to join our Pilates Equipment Program and attend classes for free (2 group sessions per week), as well as staff discounts on products and workshops.

**Application Instructions**

**Salary**
- Training wage begins at $17.50 per hour (training period no longer than three months). Following a three-month review, hourly rate will be increased to $21.00 with front desk supervisory responsibilities.

**Job Types**: Full-time, Permanent

**Salary**: From $17.50 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Administrative: 2 years (preferred)
- Customer service: 2 years (preferred)

Work Location: One location

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