Express Connect Coordinator

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Providing clean electricity to 4 million customers takes a diverse workforce and that’s where you come
in. We need your talent to help us build major projects to meet growing demand. To help our
customers find clean energy solutions for their homes and businesses and to be ready to respond
during storms and outages to keep our system reliable.

Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards a
solution to climate change while safely providing clean, affordable electricity to our customers.

We offer a healthy work life balance, training opportunities and career progression. We're proud to be
ranked as one of B.C.'s Top Employers and one of Canada's Best Diversity Employers. Join us as we
build an even cleaner B.C.

**JOB DESCRIPTION**
**Duties**:

- Creates service orders for a variety of customer requested projects such as connection of

overhead and underground services of 100 amp, 200 amp or 400 amp, non-CT metered services.,
etc; issues connection orders on behalf of, and as instructed by Distribution Design; manages
projects from inception to completion; enters new service data into the Geographic Information
System (GIS).
- Completes Electric Services Orders (ESO) by entering various meter data, meter multipliers,

billing multipliers, billing information, meter reading routes/locations and related back billing
instructions. Establishes, maintains and deletes customer accounts. Provides an enquiry service
to internal and external customers on billing issues regarding service work. Investigates
discrepancies/errors and follows up with corrective action regarding service orders.
- Issues ESOs and work orders for disconnections and reconnections, removals, alterations and

new connections incompliance with Distribution Standards, Electric Tariff, Secondary Voltage
Revenue Metering and be consistent with permits, billing, credit, security and other criteria.
Processes ESO and work order information following emergency and/or security activities initiated
by others.
- Assists Contact Centre and Billing Operations by preparing billing related orders for

miscellaneous, in advance, standard, non-standard and other charges for BC Hydro and third
- party customers; tracks payment activity prior to releasing ESOs and work orders; informs
customers of payment requirements such as for call back and other charges.
- Examines customer accounts in SAP and determines the need for creating new accounts and

required fees (such as identifying fees pending) based on established policy and guidelines;
advises customers accordingly.
- Assists Distribution Design staff by issuing ESOs and work orders for a variety of other projects
- such as: upgrading overhead transformers, etc; administers and raises work orders for new
- facilities such as: traffic signals and street lighting; assists by tracking and reporting all information
- for possible damage claims and information requests.- Maintains liaison between customers, municipal officials, contractors, line crews and other

utilities to explain policies, procedures and costs/rates related to an electric service request. May
- be required to provide cautionary comments regarding safety issues to customers that are- the Red Tag procedure.- Prepares, processes and maintains a variety of forms, documents, files, reports and summaries

related to distribution system records, statistics and activities including GIS record updating.- Preparing and revising a variety of plans, drawings and maps relating to the distribution system.
- Collects information such as permits and declarations, releases for construction and monitors

the progress of work orders that have been initiated by others and performs a variety of duties
- such as: routing work; responding to power quality complaints and aerial trespass problems;
- informing customers of planned interruptions; processing and monitoring work orders related to
- maintenance of plant, lines and poles; coordinating work with Line Department; providing and
- receiving information related to requirements for rights-of-way; and processing and maintaining
- records for flat rate accounts.- May be required to assist Distribution Design staff with billing and account information and

reviewing and issuing Design work orders for connections.- Performs duties of a minor nature related to the above duties that do not affect the rating of the

job.

**Qualifications**:
***
- High school graduation with Physics 11, Math 12 and English 12.
- Two (2) years of previous experience in a related Distribution or Customer Service job and one

(1) year of demonstrated working knowledge of BC Hydro’s distribution system, service
- connection process and electrical code.- Completion of BC Hydro Express Connect training program (including completion of Electrical

Utility Fundamentals and BC Electrical Code courses or equivalent).- Some positions may be required to h