Winery Retail

7 hours ago

NiagaraontheLake, Canada AMO Winery Full time

**Key Responsibilities Guest Experience & Service**
- Welcome guests with genuine hospitality and create a memorable tasting experience.
- Guide guests through curated wine tastings, sharing the story of Amo, winemaking practices, and tasting notes.
- Anticipate guest needs and provide attentive, personalized service.
- Maintain a polished, professional, and approachable demeanor at all times.

**Retail & Sales**
- Promote and sell wines, wine club memberships, and merchandise with confidence and enthusiasm.
- Accurately process sales, tastings, and wine club sign-ups using POS systems.
- Provide guests with recommendations for wine and food pairings.
- Support retail displays by restocking and keeping the boutique neat and inviting.

**Tasting Bar & Operations**
- Set up and maintain the tasting bar, ensuring it is clean, stocked, and ready for service.
- Pour and serve wines according to winery standards.
- Assist with opening and closing procedures, including cash handling, cleaning, and restocking.
- Support events, private tastings, and large group experiences when required.

**Teamwork & Professionalism**
- Work collaboratively with fellow consultants, leads, and supervisors to ensure smooth daily operations.
- Actively participate in team training sessions and staff meetings.
- Demonstrate flexibility, positivity, and professionalism during busy weekends and special events.

**Qualifications & Skills**
- Previous hospitality, retail, or customer service experience preferred (wine knowledge an asset).
- Passion for wine, food, and hospitality.
- Strong communication and storytelling skills.
- Confidence in sales and ability to meet or exceed targets.
- Ability to multitask in a fast-paced environment with grace and professionalism.
- Smart Serve certification required.
- Must be 19 years of age or older

**Job Types**: Full-time, Part-time

Pay: From $18.00 per hour

**Benefits**:

- On-site parking
- Store discount

Flexible language requirement:

- French not required

Shift:

- 4 hour shift
- 8 hour shift

Work days:

- Holidays
- Monday to Friday
- Weekends as needed
- Weekends only

Ability to commute/relocate:

- Niagara-on-the-Lake, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Server and winery: 2 years (preferred)

Licence/Certification:

- Smart Serve (required)
- Driving Licence (required)

Work Location: In person

Expected start date: 2025-08-25

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