Customer Experience Specialist
1 week ago
**About Epopack**
Epopack is a leading manufacturer in the cosmetics packaging industry, established in Taipei, Taiwan. Our founder went to a recycling station to volunteer as a way to give back, and while volunteering, learned that the packaging produced by Epopack’s factory could not be recycled or reused. It was frustrating to learn that Epopack’s products were ending up in landfills, and so Epopack shifted to create products that are good for the environment, but are still beautiful.
Epopack is dedicated to creating environmentally friendly products, and since 2009 its heavy-walled cosmetic bottles have been produced from 100% post-consumer recycled PET resin, meaning they can be recycled infinitely.
**The Opportunity**
Epopack is now looking to build out its Canadian team. Epopack is looking for two **Customer Experience Specialists** to join the team. The Customer Experience Specialists will be responsible for engaging with existing and potential customers by building and preserving relationships. The role will enhance the customer experience by tracking all points of customer engagement, addressing customer inquiries, and identifying ways to improve our customer service relationships.
**Key Duties & Responsibilities**
- Engage proactively with our customers on a regular basis to improve the relationship
- Respond to customer inquiries in a timely and effective manner
- Identify customer needs and take proactive steps to maintain positive experiences.
- Anticipate questions the customer may have and proactively offer solutions
- Provide samples, quotations, and applicable follow up for new and prospective customers
- Onboard new customers, ensuring the process runs smoothly
- Confirm new and repeat orders from customers, collecting payment where required
- Follow up to ensure customers receive their goods in good condition
- Document and report both customer compliments and complaints
- Escalate wherever the business process - billing, shipping, etc. - needs correction to ensure the customer has a seamless experience with the company
- Communicate with internal stakeholders, including with factory point of contact in Taiwan
**Qualifications**
- Adaptability: We’re growing rapidly, and we won’t be the same in the future as we are today
- Independent and needs a willingness to learn: This is a brand new role, and there will be a lot of learning involved. While there will be support, someone who can take initiative and look for the answers first will thrive in this position.
- Team player: We want to create a team that we can grow together, and need supportive individuals to achieve that goal
- Open minded: Let’s try new things together. Speak up if you think there is a better way for the team to operate
**If this sounds like you, we’d love to hear from you**
This role is an in-person role, based in Epopack’s Ottawa, Ontario office.
Accommodations are available upon request at any time during the recruitment process to individuals who self-identify as having a disability or special need.
**Job Types**: Full-time, Permanent
**Salary**: $50,000.00-$60,000.00 per year
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Ottawa, ON: reliably commute or plan to relocate before starting work (required)
-
Customer Experience Specialist
2 weeks ago
Ottawa, Canada Versature Full timeWhat we do. We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone. Who we are. Net2phone Canada is breaking down the pre-conceived barriers in Canadian Telecom. We are a...
-
Customer Experience Specialist
2 weeks ago
Ottawa, Canada Versature Full timeWhat we do.We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone.Who we are.Net2phone Canada is breaking down the pre-conceived barriers in Canadian Telecom.We are a true...
-
Customer Experience Specialist
2 weeks ago
Ottawa, Canada Versature Full timeWhat we do.We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone.Who we are.Net2phone Canada is breaking down the pre-conceived barriers in Canadian Telecom.We are a true...
-
Customer Experience Specialist
2 weeks ago
Ottawa, Canada Mobile Auto Solutions, LLC Full timeCompany: Mobile Auto Solutions The Customer Experience Specialist - Provides general support to Mobile Auto Solution Technicians in the effort to provide exceptional customer experience. Key Job Responsibilities Works on a team that receives calls, emails, and website based service requests and organizes them for technicians to complete. Coordinates with...
-
Customer Experience Specialist
2 weeks ago
Ottawa, Canada Mobile Auto Solutions, LLC Full timeCompany: Mobile Auto Solutions The Customer Experience Specialist - Provides general support to Mobile Auto Solution Technicians in the effort to provide exceptional customer experience. Key Job Responsibilities Works on a team that receives calls, emails, and website based service requests and organizes them for technicians to complete. Coordinates with...
-
Customer Experience Specialist
2 weeks ago
Ottawa, Canada Mobile Auto Solutions, LLC Full timeCompany: Mobile Auto Solutions The Customer Experience Specialist - Provides general support to Mobile Auto Solution Technicians in the effort to provide exceptional customer experience. Key Job Responsibilities Works on a team that receives calls, emails, and website based service requests and organizes them for technicians to complete. Coordinates with...
-
Ottawa, Canada Air Canada Full timeA major airline in Ottawa is hiring a Bilingual Customer Experience Specialist for a customer-facing role at the airport. In this position, you will assist passengers ensuring their travel experience is smooth and efficient. Candidates should be bilingual in English and French, have strong interpersonal skills, and the ability to manage responsibilities...
-
Ottawa, Canada Air Canada Full timeA major airline in Ottawa is hiring a Bilingual Customer Experience Specialist for a customer-facing role at the airport. In this position, you will assist passengers ensuring their travel experience is smooth and efficient. Candidates should be bilingual in English and French, have strong interpersonal skills, and the ability to manage responsibilities...
-
Bilingual Customer Experience Specialist
3 weeks ago
Ottawa, Canada Sym-Tech Dealer Services Full timeCelebrating 53 years of growth, Sym-Tech is the leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...
-
Document Fulfillment Specialist
2 days ago
Ottawa, Canada Your Mortgage Specialist Full time**Now Hiring: Document Fulfillment Specialist** **About Us** We are a leading mortgage team recognized for delivering an outstanding client experience. Our reputation is built on years of service excellence, powered by a team of dedicated professionals, proven systems, and a commitment to going above and beyond. We’re proud of the strong relationships...
