Student Records and Registration Officer

**Position Title**: Student Records and Registration Officer

**Reports to**: Director Enrollment Services & Student Success (Office of the Registrar)

**Location**:Toronto, ON

**About IBU**

International Business University (IBU) is a new and unique teaching-focused university specializing in business education that is looking for highly talented, motivated, and qualified faculty and professionals, ready for the next level of challenge in their career.

**Position Summary**

The Student Records and Registration Officer plays a pivotal role in managing administrative functions associated with student enrollment, including creating, securing, and maintaining accurate student records and course registrations. Reporting to the Registrar and Director of Enrollment Services & Student Success, the Student Records and Registration Officer ensures seamless registration for new students across programs and courses while also addressing student inquiries through various channels. The incumbent will investigate and address student concerns, partnering with colleagues in cross-functional departments to identify and facilitate resolutions, with a thorough understanding of the Office of the Registrar’s policies and procedures that are essential in delivering exceptional service to both prospective and current IBU students.

**Key Responsibilities**:

- Ensure exceptional delivery of services to students through implementation of enrollment functions including, but not limited to classroom scheduling, section creation, course/section enrollments, grade changes, degree progression requirements, academic regulations, service request forms and fees, admission processes, transfer credit process, and appeal procedures.
- Support processing of official documentation, ensuring accurate and timely maintenance of student academic records and providing prompt, accurate and effective resolutions to student inquiries and concerns.
- Ensure that student records are accurate, complete, and up to date, ensuring high confidentiality of student records and files.
- Collaborate closely with the Admissions Officers to provide information and advice to applicants and students.
- Serve as liaison with Student Services to review and process student requests for course and program withdrawal, specialized official letters and documents, official transcripts, and eligibility to register in courses.
- Assist with the development and maintenance of admissions and records procedures to respond to student enquiries and to support processing when needed, and as assigned.
- Develop, maintain, and produce reports and student information for the Registrar as required.
- Provide continuous training and support to existing colleagues, as well as onboarding training to new Office of the Registrar staff.
- Support IBU’s enrollment efforts by providing accurate information to stakeholders and ensuring timely processing of enrollment-related responsibilities.
- Other related duties as assigned.
- Bachelor’s degree in a relevant field.
- Minimum three (3) years of recent and relevant experience in higher education administration, particularly in enrollment management or registrar services.
- Excellent communication skills, both written and verbal, with the ability to interact professionally with students, faculty, and staff.
- Strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously in a fast-paced environment.
- Demonstrated self-starter with the ability to work with mínimal supervision.
- Ability to maintain confidentiality and proven ability to exercise tact, integrity, and discretion.
- Understanding and experience in a workplace requiring multi-cultural considerations.
- Demonstrated customer service skills with an ability to diffuse escalated situations in a student/client-focused environment.

**Job Types**: Full-time, Permanent

**Benefits**:

- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Toronto, ON M5S 2V1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (required)

**Experience**:

- higher education administration: 3 years (required)
- Student Information Systems: 2 years (required)
- Learning Management Systems: 2 years (required)
- class and course scheduling: 2 years (required)

Work Location: In person