Coordinator, Student Engagement and Records

OCAD University acknowledges the ancestral territories of the Mississaugas of the Credit, the Haudenosaunee, the Anishinaabeg and the Huron-Wendat, who are the original owners and custodians of the land on which we live, work and create_

OCAD University, Canada’s largest and oldest art and design university, is a vibrant community of bold, curious and compassionate artists, designers and scholars who are imagining and creating a joyful, equitable and sustainable world. The University is an internationally renowned hub for art, design, digital media, research, innovation and creativity, and arts administration. It embraces collaborative and interdisciplinary approaches to change-making through art, design-thinking curriculum and research, making OCAD U a local, regional, national and global leader in art and design.

It is an exciting time to join the OCAD U community as the University is at a key stage in its institutional transformation, with the implementation of its Academic and Strategic Plan and guiding principles — driving positive impact; decolonization, indigenization and equity; environmental sustainability; emerging as a vibrant hub; student centered approaches; innovation in learning teaching and research; and financial stewardship.

Reporting to the Manager, Faculty of Arts & Science (FAS), the Coordinator, Student Engagement and Records coordinates student academic and social programming, develops and implements internal communication and promotion strategies and maintains accurate student records to support student success in the Faculty of Arts and Science.

**Summary of Responsibilities**:

- Student Engagement & Development:_
- In conjunction with the Manager and Program Chairs, support the coordination of a student retention program by acting as a mentor to build strong relationships with students and understand their individual needs and challenges, schedule regular one-on-one check in meetings with students, provide guidance on academic requirements and progression in all majors and minors in the Faculty of Arts and Science, connect students with campus resources and extracurricular activities that align with their interests and facilitate peer and faculty support networks
- Develop and coordinate initiatives that gather student feedback and capture diverse student perspectives and experiences, including surveys, virtual and in-person forums, social media posts, collaborating with student groups and hosting regular information and follow-up sessions with students to discuss implementation of suggestions and improvements
- Implement data analytics tools to efficiently analyze and visualize student feedback and experiences to identify trends and patterns, areas of improvement, and to inform and promote diversity and inclusion in communication strategies and social and academic programming
- Develop communication and promotion strategies to ensure effective and regular communication with students and faculty, including presenting student engagement opportunities and initiatives to large lectures, seminars and studio courses
- Coordinate inclusive and diverse programming to support student success such as orientations, academic integrity and writing workshops, research opportunities and faculty, peer and alumni mentoring, the annual Graduate Exhibition and Look Inside, collaborating with different departments such as Office of the Registrar, Student Success Programs, Writing & Learning Centre, Admissions & Recruitment and Centre for Emerging Arts and Designers when necessary
- Coordinate initiatives to recognize student achievements, such as awards programs, student appreciation events, publications and student newsletters to promote a culture of recognition and celebration in the Faculty of Arts and Science, OCADU and the larger community
- Respond to inquiries from students, faculty, staff, and externals, providing accurate and timely information related to the Faculty of Arts and Science programs, student records and engagement
- Participate in meetings, committees, and professional development activities to stay informed about institutional policies, regulations, and best practices related to student records and engagement
- Support the Manager, Associate Dean and Dean in promoting diversity, equity and sustainability initiatives within the Faculty of Arts and Science Office
- Perform clerical duties such as booking rooms, scheduling appointments and requesting and following up on work requests and office maintenance as needed
- Student Records:_
- Ensure accuracy and integrity of student records, including grade changes, registration waivers, course equivalences, course substitutions, independent studies, letters of permission, grade appeals, student petitions and academic misconducts
- Provide a low-barrier and positive registration experience for students and collaborate with Student Advising, Program Chairs, Associate Dean and faculty to resolve registration and record-related issue