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Full-time Receptionist

3 weeks ago

Toronto, Canada Munk Hearing Centre Full time

**_Title_**_: _ Full-Time Receptionist - Munk Hearing Centre (Hearing Aid Clinic)

**_Organizational Relationship_**: Reports to manager

**_Hours of Work: _** Full-time (8:00am-4:00pm; 7.0 hours with 1.0 hour unpaid lunch)

**_Position: _** Permanent

**_Pay: _**$20-22 per hour, commensurate with experience

We are in search of a highly organized, self-motivated and detail-oriented receptionist with a passion for customer service and experience in the hearing healthcare industry. The Munk Hearing Centre is a full-service hearing aid clinic serving the University Health Network (UHN) at Toronto General Hospital.

**Primary accountabilities include, but are not limited to**:

- Providing excellent customer service (i.e. scheduling appointments, welcoming patients, answering phone/returning calls, answering queries from patients, confirming clinic appointments)
- Providing administrative support for audiologists
- Processing payments, tracking outstanding balances, preparing and submitting third party billing (ADP, WSIB ODSP, OW and VAC)
- Maintaining clinic schedule using HearWare (and eventually Blueprint)
- Performing basic hearing aid maintenance/cleaning
- Processing hearing aid repairs and subsequent follow-up
- Preparing patient charts; filing and maintaining charts
- Arranging couriers for sending packages to manufacturers; receiving goods
- Ensuring space is tidy

**General responsibilities**:

- Maintaining an amicable, discreet, and co-operative relationship with patients as well as with departmental staff and the staff of all other departments and units, regardless of position
- Maintaining an amiable relationship with outside referral offices

**Job Types**: Full-time, Permanent

**Salary**: From $20.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

**Experience**:

- hearing aid front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)