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Technical Support Representative

3 weeks ago

Dorval, Canada Senville Full time

Senville is a retailer of heating and cooling products, including air conditioners and heat pumps. Based in Montreal, QC, Canada, Senville distributes and sells heating and cooling systems via e-commerce outlets, throughout the United States and Canada.

We are currently seeking a new technical support representative to join our support team.

**Responsibility**:

- Effectively handle customer needs based on the technical support of our products, via inbound phone calls and chat.

**Required Knowledge, Skills and Abilities**:

- Be knowledgeable of our product features, and be capable of providing customers with helpful and useful information.
- Ability to work independently over long periods of time within the scope of established rules and regulations to satisfy the needs of our customers.
- Shall be able to read, write and speak fluent English in order to communicate with US based customers.
- Shall be able to read, write and speak fluent French in order to communicate with Canadian customer
- Ability to work with computers, and proficient in Windows, and Microsoft Office.

**Employee Benefits**:

- Group Insurance after 3 months
- Two weeks paid vacation after the first year.

The office is located in Pointe-Claire, Quebec.

Pay: $42,000.00-$46,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- English (required)
- French (required)

Work Location: In person

Application deadline: 2024-10-11