Technical Sales Representative

3 days ago

Dorval, Canada Unified Alloys Full time

**Unified Alloys **is one of the largest suppliers of specialty steel, alloy piping and instrumentation products in Canada. We are currently looking to expand our **sales operations **team and have a **Technical Sales Representative **position available in our **Dorval **operation.

**General Responsibilities**:
The technical Sales Representative is a part of the Inside Sales Department. They are responsible for selling products or services to reach business targets through excellent telephone sales and communications skills using a courteous and knowledgeable approach. The Technical Sales Representative will also develop revenue generation through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers leading to future sales.

**Technical Sales Representative Overview**:

- Accurately process customer transactions such as orders, quotes, returns or concerns.
- Generate new and repeat sales by providing accurate product and technical information in a timely manner.
- Increase sales and average order size by means of cross-selling and up-selling to increase customer satisfaction and improve transaction profitability.
- Present price, credit and terms in accordance with standard procedures and customer’s profitability profiles.
- Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.
- Setup and maintain customer files, fill requests for catalogues, information or samples.
- Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
- Communicate to the Purchasing Department unexpected increases or decreases in demand for products.
- Keep up-to-date records on sales calls, customer contacts, and details of meetings in a timely manner in the format required.

**Minimum Requirements**:

- Ability to persuade customers, offer competitive pricing, and negotiate favorable terms to achieve sales targets and maximize revenue.
- Able to identify customer requirements and provide solutions. Build trust and rapport with customers leading to repeat business and referrals.
- Proficient in problem-solving, negotiation, pricing strategies, and objection handling in a fast-paced environment.
- Strong knowledge of sales operations including logistics, carriers, policies, and procedures.
- Sound understanding of risk management.
- Strong computer skills with knowledge of Microsoft Office Suite and customer relationship management software.
- **Strong bilingual skills (French & English) is required.**:

- Knowledge of various manufacturers and suppliers in the industry would be an asset.
- Results driven attitude with a strong focus on customer service.

**Job Types**: Full-time, Permanent

Pay: $70,000.00-$75,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Work Location: Hybrid remote in Dorval, QC H9P 2T1

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