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Import Travel Coordinator

2 weeks ago

Mississauga, Canada Worldwide Animal Travel Full time

Worldwide Animal Travel is the leading Canadian, full-service pet relocation company with offices in Vancouver and Toronto. We’ve been providing pets with the true VIP travel experience for almost 25 years, and it shows This is a fast-paced environment that revolves
- around the safety of family pets.
We are looking for several full-time **Import Travel Coordinator**for our Mississauga office.

Reporting to our Mississauga Operations Manager, the **Import Travel Coordinator**will arrange custom clearance of pets via custom brokers.

You will be the trusted point of contact and the face of Worldwide Animal Travel in our imports area. You will be responsible communicating directly with our customs customers, arranging deliveries at airport Customs, and coordinating operational staff.

**Your responsibilities**
- Maintain excellent communication with the Custom Clearance customers from initial booking until the end of the trip
- Act as an Import pet travel expert while presenting our value proposition to customers
- Maintain a self-starter attitude while executing tasks throughout the day
- Anticipate needs by being familiar with the Customs requirements for cities and countries around the world

**What you need to succeed**:

- If you’re still reading that means you’re excited To set you up for success from the start, you’ll need to have a:

- Min. of 2 years customer service experience (preferred)
- Proven English communication skills both written and verbal
- Proactive person who takes initiative
- Problem-solver
- Excellent computer skills
- Self-motivated and work with limited supervision
- Post-secondary education and/or training in customer service, communications or equivalent is an asset
- Proven ability to work well under pressure
- Superior attention to detail
- Able to meet tight deadlines
- Takes Initiative and is reliable
- Effective interpersonal skills
- Flexible and able to adapt
- Works well as an active team player
- Uses sound judgement and can troubleshoot issues
- Extremely well organized
Salary range based on experience $24.00 to $26.00/hr