Clinical Coordinator-administration and Transitions

**Clinical Coordinator - Administration and Transitions**

**Number of Openings**:

- 1

**Division**:

- Community Support Services

**Full/Part Time/Casual**:

- Part-time

**Program**:

- Assisted Living Unit, Transitional Care Bed Program, Responsive Behavioural Unit

**Regular/Temporary**:

- Permanent

**Location**:

- Hamilton-First Place

**Union**:

- Non-union

**Hours of Work**:

- Days **8 am-4 pm / 9 am-5 pm**:

- Average 45 hours bi-weekly

**Posting Date**:

- September 3, 2025

**Closing Date**:

- Until Filled

**Wages**:

- $30.55 - $49.63 Dependent on experience

**French Language Skill Requirement**:

- N/A
- This position will have on call responsibilities

**This posting is for a current vacancy.**

***:
The Clinical Coordinator - Admin & Transitions (CC-AT) is responsible for providing administrative support as well as supporting various client transitions in a Retirement Home/Assisted Living care setting. The CC-AT plays a vital role in supporting new clients and their families during various points of change into and/or out of the program. This role is responsible for ensuring smooth, compassionate and well-organized transitions including care planning, and serves as a liaison between clients, families, internal care team, external partners, and various other stakeholders.

This role is also critical to the smooth day-to-day program operations through the provision of effective, efficient and client centered administrative duties. The CC-AT is responsible for ensuring excellence in program quality, compliance to regulatory requirements, continuous improvement initiatives, and overall program services. The CC-AT assists in the development of clear practices, protocols and strategies for effective program administration. This role helps to ensure an environment that prioritizes compassion, health, wellbeing, independence, excellence and safety for all.

The CC-AT works in direct support of the Clinical Nurse Manager - CSS First Place, collaborates with the Operations Manager - CCC First Place, and may provide either clinical, administrative and/or operational back up to these two roles as necessary. Through the day-to-day work, this role will also support the Sr. Director - CSS in their corporate strategic initiatives, program and quality objectives, continuous improvement and client satisfaction goals. The CC-AT will also engage as a liaison between the program and head office as necessary.

**CORE DUTIES AND RESPONSIBILITIES**

**Transitions and Client Services**- Engage as the first point of contact for community referrals
- Conduct pre-admission assessments and consultations, understanding individual needs
- Participate in the development of transition plans and client care plans in compliance with medical, emotional and logístical considerations
- Serve as the primary point of contact for transitioning clients and their family/caregivers
- Facilitate information and orientation requirements, provide compassionate guidance and support with a client centered approach to new clients
- Support and liaison with other program staff including Clinical Nurse Manager, Operations Manager, front line staff, and other team members, in the interest of the client care needs
- Collaborate with external service and care providers, make arrangement in keeping with the needs of the client as necessary
- Monitory client’s transition into the program during their initial days, offer support and guidance in cases where transitions are less smooth, escalate concerns appropriately
- Assist clients in understanding the services and activities available to them within the program, as well as within the community
- Support client events, activities, and wellness initiatives as needed (e. g. Flu shot clinic, celebration events)
- Foster positive relationships with clients and their family/care givers, and engage as a facilitator between clients, care teams and community partners
- Managing Warm Transition Protocol
- Educate and supervise delegated acts as requested
- Schedule and organize client appointments
- Supports the Clinical Nurse Manager as their emergency back-up, collaborates effectively with them in day to day operational/clinical needs

**Administration / Operations**
- Maintain accurate clinical program records including preferences, care needs and other client centered information, in keeping with all privacy and confidentiality requirements
- Maintain program filing and other required documentation management
- Coordinate the program’s legal and regularity compliance requirements, including but not limited to: RHRA inspections, mandatory staff training, emergency drills, public health requirements etc.
- Administer corporate and program policy changes, communicate updates and changes as necessary to all staff
- Participate in program data collection, key performance indicator tracking, metrics and report generation
- Offer continuous improvement suggestions, participate in corporate and prog