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Guest Experience Representative

4 weeks ago

Grande Prairie, Canada City of Grande Prairie Full time

**The Opportunity**
You set the stage for the Community Knowledge Campus's first impression and ongoing commitment to service excellence. The exceptional service and informative details regarding Community Knowledge Campus offerings including memberships and programming opportunities to all guests and members are of utmost importance for your role. Your role requires extended periods of time on your feet. Other physical tasks may include laundry, receiving shipments, restocking shelves, and cleaning.

**Responsibilities**
- Anticipate and personalize service for each guest creating an exceptional, safe, and stress-free experience.
- Facilitate access to the facility through membership or drop-in payment.
- Handle various forms of payment including cash, debit, and credit cards.
- Ensure the Community Knowledge Campus (CKC) guidelines and procedures are followed in accordance with safety and other regulating standards.
- Accurately complete registration and membership sales transactions with our membership and registration management system.
- Sales of service, membership, or program opportunities through genuine curiosity, knowledge, and engagement of guests. Presenting what will best serve the individual needs of our guests.
- Handle concerns with empathy and solve guest challenges with empowerment.
- Maintain eye contact, smiling, and a genuine interest in each of our guests and coworkers.
- Demonstrate a positive attitude and commitment to teamwork in a family-friendly and community-focused atmosphere.
- Provide leadership in safety emergencies as outlined in our health and safety program.

**You Bring**
- A natural communicator with a genuinely positive and empathetic personality.
- Proven experience in the customer service industry, with no less than 2 years of experience in a guest-facing role.
- Demonstrated proficiency with computers, and recent experience working with a Windows-based software environment.
- Proven proficiency and accuracy in cash handling and reconciliation are necessary.
- Flexibility to work shift work on a rotational schedule which includes early mornings, days, late evenings, weekends, and holidays.
- An ability to multitask in a fast-paced, time-sensitive environment.
- An ability to use handheld radios and microphones to communicate with operation teams and make facility announcements.
- A professional, well-groomed appearance, able to represent the Community Knowledge Campus (CKC) and City of Grande Prairie brand to our guests and teammates.
- Fluency in the English language, both oral and written (fluency in another language may be considered an asset).

**Hours**
Monday-Friday from 5 am-11:30 pm and Saturday & Sunday from 7:30 am-10:15 pm. Rotation will include shift work during evenings and weekends.

**Salary/Wage**
Pay Band B, Entry Step $25.91 per hour.

**Selection Process**
2. Applications will be reviewed, and short-listed and interviews will be scheduled.
- This posting may be used to fill future vacancies in this position.
- This posting may be used to fill more than one position.

**Salary**: $25.91 per hour