Residential Caseworker, Mcphee House

EFry Hope and Help provides trauma-informed, inclusive and gender-responsive programs and services to support women and girls at risk or involved in the legal system in building stable lives

The Housing Support Caseworker work varied shifts including occasional weekends and is required to assume after-hours on call duties on a rotating basis.

**KEY RESPONSIBILITIES**:

- Provides primary counselling, resource referrals, crisis intervention, conflict resolution and support to all residents.
- Participates in the shift schedule rotation as part of our 24-hour staffing model, as well as an on-call rotation.
- Maintains accurate and up-to-date records and statistics regarding all aspects of service delivery.
- Acquainted with each resident’s individual Plan of Care, identify needs, recommend changes in individual program plans, and provide assistance that is consistent with the plan for each individual.
- Provides statistical and evaluative information to management levels when required.
- Participates in the Case Management Team of McPhee House; Primary Counsellor(s), Manager of McPhee House, and other Community Supports.
- Provides primary supervision, develop Plans of Care and provide referrals to community agencies to assigned case load.
- Keeps abreast of trends, community resources and developments in the profession by participating in workshops, conferences, and continued professional development.
- Performs other duties as assigned by the Manager or designate.

**QUALIFICATIONS**:

- An undergraduate degree and/or diploma in a related human/social service field or the equivalent combination of education and experience is required for this position.
- Understanding of the complex challenges experienced by homeless women in obtaining housing, employment, educational and community opportunities. Thorough knowledge of agencies, resources, and supports to address identified challenges.
- Experience working with vulnerable populations including those who have experienced homelessness, violence and isolation, and with complex mental health needs and substance use disorders.
- Proficient knowledge of Housing First Principles, Residential Tenancies Act, and the Landlord Tenant Board. Knowledge of government financial assistance programs.

**SKILLS & ABILITIES**:

- Good verbal and written communication skills.
- Demonstrates problem-solving and conflict resolution skills with the ability to be creative, proactively resolve conflicts and provide crisis and intervention supports.
- Possess organizational and good time management skills.
- Ability to be adaptable with a flexible approach in dealing with the unique needs and qualities of each client through a strength-based and person-centred approach.
- Demonstrates multicultural sensitivity and commitment working with the socially and economically disadvantaged.
- Ability to descalate crisis situations and work positively within a multi-disciplinary team environment.

**MANDATORY JOB REQUIREMENTS**:

- Standard First Aid / CPR certification.
- Evidence of COVID-19 vaccination status.
- Evidence of a Tuberculosis Test and compliance with the TB Control Program.
- Satisfactory Criminal Record Review (Vulnerable Sector Search).
- Ability to lift 30 pounds.
- Doctors note of fitness to perform the duties of the job.
- **Valid Ontario driver’s license, with satisfactory driving record.**

EFry Hope and Healing for Women is an equal opportunity employer and is committed to building a diverse workforce representative of those we serve. We strongly encourage applicants that represent those we serve and welcome applicants with non-traditional educational backgrounds and field experience. We are committed to a selection process and work environment that is inclusive and barrier-free. We encourage applicants to self-identify if they wish to do so.

**We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.**

**Job Type**: Casual

Pay: From $22.47 per hour

Flexible language requirement:

- English not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- On call
- Weekends as needed

Work Location: In person