Clinic Manager

1 week ago

Waterloo, Canada Waterloo Uptown Full time

Previous experience in a healthcare setting, preferably in a dental office, hospital, or medical office
- Knowledge of medical terminology and procedures
- Experience supervising staff and managing day-to-day operations
- Strong organizational skills

**Duties**:

- greet all clients promptly and courteously as they arrive at the clinic, checking them in and notifying the therapist
- respond to client’s inquiries providing knowledgeable and accurate information on a variety of topics including but not limited to membership, billing inquiries and scheduling
- process payment for treatments performed billing the client or direct bill client's insurance provider
- collect monies owing from clients after their treatment, processing cash, debit and credit transactions
- attend to the clinic's multi-line phone system, answering calls in a timely and friendly manner, responding to inquiries and providing information as requested
- book appointments over the phone and in person according to the clinic's booking policy and procedures
- contact clients with reminder calls of their upcoming appointments, advising of any pertinent appointment specific information such as payments or charges
- Reschedule appointments as necessary
- ensure the reception area, waiting room, hallway, treatments rooms, washroom(s), staff room are clean and tidy
- pull and file client charts daily to ensure efficient operations and prepare for the following business day
- perform any tasks and duties as assigned from time to time by management in a timely and accurate manner
- assisting with recruitment and hiring of GSA’s and RMT’s
- creating GSA front desk work schedule, coordinating shift changes and scheduling conflicts
- reordering products and supplies when needed
- oversee membership conversions and PAD charges
- overseeing and tracking reimbursement from insurance companies
- handing and de-escalation of client complaints and issues

**Job Types**: Full-time, Permanent

Pay: From $19.00 per hour

Expected hours: 20 - 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Office management: 1 year (required)

**Language**:

- English (required)

**Location**:

- Waterloo, ON N2J 1P5 (required)

Work Location: In person

Application deadline: 2025-05-12
Expected start date: 2025-06-01

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