Business Support

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

**What this job involves**:
The Facilities Coordinator will provide support to the Facilities Manager and/or Assistant Facility Managers with operational activities in maintenance and operations, accounting and finance, vendor oversight, equipment and supplies, occupancy services and proactively develop and maintain client relationships ensuring that expected service levels are achieved.
Service Delivery
Actively support an environment of teamwork, co-operation, performance excellence, and personal success.

Conduct daily walkthroughs to ensure clean and organized office.

Respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer service.

Identify opportunities for improved operation and service excellence, making recommendations for conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times and the provision of a safe workplace.

Schedule and manage repairs and maintenance, minor works and other work requests, tracking to completion.

Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with mínimal disruption.

Assist in the procurement of vendors and services as required.

**Coordinate the delivery of site amenities which may include**: fitness, food services, massage, transportation, support moves as required and act as the site key point of contact.

Provide coordination and support events, meeting and conference facilities as required.

**Other duties that may include but are not limited to**: reception and guest support, mail and courier services, office supplies and equipment maintenance, landlord relations and management of building access passes, safety and security support.

Update and maintain accurate records and official documentation for the site/s including web pages where any other activities to support JLL and/or operations, including, but not limited to: moves/reconfigurations, events, reception, and building operations.

Maintain and propose emergency response plans including evacuation, implementation of after-hours emergency response, and environmental health and safety.

Client Relationship Management
Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.

Deliver an exceptional quality of service, as reflected by client feedback.

Coordinate site operations in accordance with all agreed policies, procedures and contract scope.

Prior experience in facilities, property management, hospitality or related field preferred.

Knowledgeable of local occupational health and safety requirements, critical facilities and vendor management for specialized services is advantageous.

Understanding of basic technical aspects of property (computer room air-conditioning, chiller system, fire protection system, mechanical & electrical system) is advantageous.

Proficiency in a range of information technology tools and platforms.

Excellent communication, organization and problem solving skills.

Ability to work independently with little supervision and effectively deal with stressful situations.

Self-motivated; confident, energetic and flexible.

What you can expect from us
We’re an entrepreneurial, inclusive culture. We succeed together—across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package.
With us, you’ll develop your