Alarm Dispatcher and Technical Support

3 days ago

Vancouver, Canada Provident Security Full time

**About Provident**
Provident Security is British Columbia’s only full service security company. We do it all; from supplying and installing security systems, access control systems, integrated home automation systems to monitoring those same systems in our own Vancouver based monitoring station. We have our own mobile response team and our own static and event guard team which is where we first started.

**About the Role**

**Cover letter is required to be considered and all applicants must reside in the lower mainland**

**Perks & Benefits**

Competitive salary
Wage review after completion of the probationary period
Paid training and ongoing support

Extended Health Benefits

**Responsibilities and Duties**

Monitoring and dispatching on alarm events
Troubleshooting technical issues and creating service jobs
Dispatching 911 to emergency situations
Coordinating with clients and multiple teams during incidents
Programming of video, alarm, and automation systems

**Qualifications and Skills**

Excellent command of the English language, both verbal and written (native speakers or applicants with fluency level of C2 will be considered)
Proven ability to deliver exceptional customer service with high level of accuracy while multi-tasking

Ability to quickly and effectively recognize a problem, determine the cause, take appropriate action and follow-up if necessary

Ability and experience working with clients from a diverse background in a courteous, professional, and confidential manner

Full availability to help us provide 24/7 coverage

Currently have or able to obtain your security license, have no criminal record, and are legally entitled to work in Canada

**Assets**

Ability to speak Mandarin or Cantonese
2+ years of customer service in fast food customer service or building concierge
Able to type 60+ WPM
- Provident is committed to a discrimination & harassment free work environment and providing a diverse, equal and inclusive space for all our employees. We seek people from all backgrounds to join our teams and we encourage our employees to bring their authentic and best selves to work.

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