Sales Support Specialist

POSITION TITLE**:SALES SUPPORT SPECIALIST**
REPORTS TO: Sales Support Manager
WORK SCHEDULE: Regular, Full Time, Days

**ABOUT ALLSEATING**: For more than 40 years, ALLSEATING has been a leader in the design and development of solutions that adjust to the needs of customers in the office, educational, and healthcare industries. Our 150,000 square foot facility in Mississauga, Ontario, Canada is home to our broad line of seating solutions. Whether it’s through innovative designs or comprehensive service programs, we’re always working at making people feel comfortable.

**JOB DESCRIPTION**: Reporting to the Sales Support Manager, the Sales Support Specialist will facilitate an efficient and successful sales experience for all customers, dealers, and sales staff.

**POSITION OBJECTIVES**: The objectives of the Sales Support Specialist are as follows:

- Developing and maintaining open communication with customers (includes dealers and sales staff) to achieve the maximum level of customer satisfaction;
- Communicating with customers to address order/product inquiries, assisting with product selection/specification/pricing and facilitating a smooth sales/order experience;
- Notifying customers/dealers/reps of issues concerning orders and provide workable solutions;
- Collaborating with Production to expedite orders and to accommodate special delivery requests;
- Providing list price quotations and net prices based on standard discount terms when appropriate;
- Conducting business and making decisions with a focus on customer satisfaction, sales growth and profitability;
- Initiating requests for SPR’s and SQ’s where appropriate;
- Providing prompt and accurate freight quotes;
- Assisting with order corrections when required;
- Assisting Sales Reps with requests for samples;
- Assisting customers with warranty requests; and
- Perform other duties as required to support Operations, Sales and our customers.
- Must be able to work in a fast paced, rapidly changing environment;
- Must possess a strong attention to detail;
- Must be able to multitask with strongly developed organizational skills;
- Must be very comfortable working with computer systems and automation;
- Must be able to multitask while staying organized;
- Must be able to sit for extended periods;
- Must be able to work independently within a team setting;
- Must have strong communication and interpersonal skills; and
- Must have sound mathematical and problem solving skills.

**MINIMUM QUALIFICATIONS**:

- University Degree or College Diploma;
- Minimum 2 years previous Customer Service/Sales experience;
- Knowledge of commercial furniture is an asset;
- Excellent computer skills (Microsoft Office Suite);
- English language proficiency (read/write/speak); and
- Customer focused with excellent phone presence.

**WORK ENVIRONMENT**: To support our entrepreneurial approach, our home office is a mix of open office and manufacturing facility.

We look forward to hearing from you; please submit your resume and cover letter (including salary expectations) to Human Resources.

We thank all applicants for their interest in ALLSEATING; however only those selected for an interview will be contacted. Please no phone calls or agencies.

ALLSEATING is an equal opportunity employer. If applicable, in accordance with AODA standards, please inform ALLSEATING of accommodations that are required during the recruitment process.

NO AGENCY PHONE CALLS OR EMAILS

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site gym
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- What is your salary expectation for this position? (/annum)

**Education**:

- Secondary School (preferred)

**Experience**:

- manufacturing: 1 year (preferred)
- professional Customer Service: 2 years (preferred)
- Microsoft Suite (Word, Excel, Outlook): 2 years (preferred)

Work Location: In person