Customer Onboarding Manager

6 days ago

Toronto, Canada RamSoft Full time

**About us**

**What are we looking for?**

The Customer Onboarding Manager will set up customers for immediate success by facilitating the implementation process for new accounts, add-on features and Integrations with 3rd party systems. The Customer Onboarding Manager will educate new customers, and ensure smooth adoption of RamSoft products.

**What will you do?**
- Become an expert in RamSoft products, add-ons and 3rd party Integrations
- Have good understanding of the customers’ requirements and desired workflows
- Clearly communicate account setup requirements and expectations with customers and key stakeholders
- Follow the standard process and best practices to bring clients onboard and “live” in the stipulated timeframe
- Manage the provisioning process, including the creation of organizations/users, and any other areas that require modification/configurations
- Deliver end user training to clients, which may include technical personnel, administrative staff, healthcare staff
- Maintain a high level of process quality and consistency as well as an excellent relationship with the customer
- Create and maintain the required documentation for each Onboarding project
- Ensure customers receive superior service
- Collaborate with the customer success, sales, finance, operations, and product teams to ensure customer satisfaction
- Leverage feedback for continuous improvement to the onboarding process
- Develop a deep understanding of our customers' business and operational objectives
- Be attentive to information provided by customers and ask clarifying questions to ensure proper use of the RamSoft’s products
- Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders

**What will you bring to RamSoft?**
- Diploma/degree in computer science, information systems, healthcare informatics, Radiology technologist, or related field
- 5+ years of experience working in a related role
- Demonstrated experience implementing systems and integrations while working with clients
- Extensive computer skills are required, including experience in TCP/IP, Microsoft products, Azure, SQL, etc.
- 5+ years of experience with RIS/PACS or EMR systems
- 5+ years of experience in systems (hardware and software) configuration and support, or working in a related role
- 5+ years of experience in Healthcare IT / Radiology
- DICOM Standard knowledge
- HL7 and FIHR Standards expertise
- Strong interpersonal skills, conducive to team development
- A good track record of managing multiple projects under tight deadlines
- Ability to work independently and possess good judgment and consistent follow-through
- Understanding of the desktop/laptop environment, the Azure Cloud environment, with the ability to troubleshoot basic network connectivity issues
- Familiarity with mobile device app installations
- Ability to communicate technical concepts in simple of terms
- Excellent written and verbal communication skills
- RamSoft offers a casual work environment, flexible work hours, and a competitive compensation and benefits package. RamSoft Inc. is an equal-opportunity employer and is committed to fostering an accessible and inclusive environment for employees and customers. If you require any accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms, or other accommodations), please let our HR department know and we will work with you to meet your needs._

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