Customer Onboarding Manager

Job description

Role: Customer Onboarding Manager (German Speaking)

Scope: Teamleader Orbit is a powerful agency software tool that helps agencies streamline operations and maximise efficiency. As Customer Onboarding Manager, you will play a crucial role in our clients' success by guiding them through the implementation of Teamleader Orbit.

Level: Medior

Location: Ghent, Belgium, or Amsterdam, the Netherlands, with hybrid working model; or fully remote from Germany

Timing: ASAP

Who are we and why should you care?

Teamleader is a SaaS scale-up born in 2012 in Ghent, Belgium, and part of the Visma Group since 2022. Our mission? To make work easier, not harder, for small and medium-sized businesses.

Here's what we bring to the table:

Teamleader Focus: the all-in-one tool that helps small businesses optimise CRM, projects, and invoicing.

Teamleader One: the go-to e-invoicing software that self-employed pros can count on.

We've also been growing smarter through strategic acquisitions:

Teamleader Orbit (2019): helping medium-sized agencies thrive and scale.

Vectera (2022): powering seamless customer meetings.

Dexxter (2024): making financial admin a breeze for freelancers.

Curious to learn more about us, our products, and why you'll love working at Teamleader? Check us out here.

We're looking for a Customer Onboarding Manager to join us on our mission

As a Customer Onboarding Manager - Teamleader Orbit (TLO) at Teamleader you:

Facilitate smooth onboarding: Your primary responsibility is to ensure a seamless onboarding experience for the customer within the set timeframe. This involves understanding their needs, setting up an implementation plan, guiding them through the setup process, providing training, monitoring their account status and escalating critical issues from customers.

Provide training: You will conduct training sessions for new customers to make sure they get their first value out of Teamleader Orbit as soon as possible. You will assist the customer in getting the most out of our product through a variety of different learning channels (by virtual training sessions, product videos, training board,...). By understanding their specific requirements and objectives, you will tailor the onboarding process to help them achieve tangible results quickly.

Build strong relationships: You collaborate with the agency customers to formulate strategies and tactics to ensure they both love our product and achieve their business goals.

Streamline and optimize work: You keep an accurate record of all work and suggest improvements in our internal processes.

Collaborate: You are in close communication with your fellow team members from the Onboarding team, but also with the sales and support colleagues.

Why others chose Teamleader: we're lively, not corporate

We have the energy and boldness of a start-up and the expertise and pragmatism of a scale-up. The result: a team of both young and seasoned professionals led by supportive and approachable managers who give recognition and rewards for hard work. You'll be working in a fast-paced tech environment with open feedback culture and room for initiatives as well as ideas. You'll have plenty of room to apply your personality, express yourself, and impact our course of action with your insights or ideas.

On top of that, you'll get:

An extensive training budget

A personal tooling budget, to make working from home as comfortable as from our offices.

Daily budget-friendly in-house prepared lunch and dinner options (only in our Ghent office), as well as Friyays (only in our offices) and numerous sport initiatives

Competitive and market-conform salary with compensations and benefits.

Our long-lasting dedication to employee well-being, just take a look at our career page and Instagram to see how we keep the Team(leader) spirit going

We value diversity

Our ambition is to build and sell a product that helps everyone everywhere (starting with Europe) to work smarter, so we want our team to reflect that. We believe that a diverse, inclusive working environment is crucial to realise that ambition, so we're committed to continue to build and cherish a culture where every colleague feels welcome, appreciated and heard.

Job requirements

You'd be a great fit for this role, if you:

Love to talk with entrepreneurs about their workflows and business processes.

Preferably, you know a thing or two about B2B communication, you master the consultative communication method.

You strongly believe in technology and have affinity with cloud-based applications and with the agency and consultancy business.

You speak fluent German and English (professional level). Fluency in Dutch or French is a big plus

Experience in a SaaS environment would be a great plus and some HTML and CSS skills would be a nice extra.

Interested? Questions? Get in touch

Can't wait to discover what your future team looks like?

Go full Sherlock Homes on our Meet our team page. We believe that getting to know your potential colleagues is an essential part of the hiring process, and we're excited to introduce you to the people who could be your future teammates.

What's next?

Ready to embark on an exciting journey? Let's dive into the application process and discover who you'll be meeting along the way

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