Bilingual Customer Service Representative

Canon has been at the forefront of digital imaging solutions for more than 80 years. We’ve established a diverse culture that’s made us a respected and successful industry leader. Canon’s corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada’s best employers for diversity.

Each year, we demonstrate our ongoing commitment to environmental sustainability by participating in programs that support this philosophy and our Environmental Charter. Since 2019, Canon Canada has been named one of Canada’s Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness

We’ve adopted to the new world of work by introducing various workstyles to compliment our philosophy of belonging. We have high expectations of ourselves - and of you. We expect you to be self-motivated and driven and to contribute from Day 1. We want your career with us to be a journey, and we provide the tools to help you succeed and have a valuable role in Canon’s story.

We offer **comprehensive health and wellness benefits, learning and development opportunities, recognition programs, and other perks**.

Come and join our team and reap the rewards as we work to take Canon to the next level

**Bilingual Customer Service Representative**

Do you have experience within a customer-facing role? Are you an organized and proactive individual who seeks to improve processes? If so, this may be the role for you

As the Bilingual Customer Service Representative, you will be responsible for the administration of systems, controls, policies and procedures to effectively process orders in a timely and efficient manner. Based out of our Distribution Center located on Dixie Road and Courtney Park Drive, you will work with a supportive and driven team. The hours of work are from
**9:00 a.m. to 5:00 p.m. Monday to Friday**.

We are excited to offer a new and adaptive way of working that provides flexibility in the workforce while maintaining operational readiness By blending remote and in-office work, we are able to take advantage of the independence and flexibility that comes with working from home, and the collaboration, teamwork and sense of belonging that comes from working together face-to-face. Our Workstyle Program offers the best of both situations: structure and sociability with independence and flexibility.

**Key Responsibilities**:

- Build and maintain good working relationships with internal and external customers/partners and ensure a shared commitment to the company's purpose, plans, processes and vision
- Ensure rates applicable and commitments pertaining to cost are controlled
- Ensure that orders are processed in a timely fashion so that Canon can reduce rush delivery costs
- Demonstrate control of orders and cut offs to ensure cost effectiveness and high service levels for the various business units
- Maintain updated policies and procedures which must focus on minimizing costs while maximizing deliverables to the customer (internal and external)
- Conduct daily work in SOX compliant manner and compile KPI statistics to monitor and report on performance
- Coordinate order activities with Canon warehouses collaboratively with other departments to ensure excellent service is provided to all business groups
- Monitor and process orders in a timely fashion, resolve any issues and expedite/arrange solutions, if necessary

**To Succeed, You Will Need**
- French and English proficiency (mandatory)
- High School Diploma
- At least 2 years of relevant work experience - Customer Service, Warehouse Administration, Dispatch, Logistics, etc.
- Superior attention to detail and focused on accuracy
- Excellent written and verbal communication skills - able to deal with differences of opinion in an effective manner while maintaining positive working relations
- Polished and professional telephone manner
- Excellent organizational skills and the ability to handle multiple tasks in a fast-paced environment

**Why Join?**

**HUB WORK**
- This role will require you to work out of your assigned office Monday to Friday - 9:00 am to 5:00 pm

**BENEFITS**
- Comprehensive health coverage plan that includes medical, dental and vision
- Life insurance, disability and wellness programs
- Vacation, Paid Personal Time and Sick days
- Matching RRSP contribution & Profit Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships and more

**EMPLOYEE PERKS**
- Free coffee and snacks
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
- Community involvement

**COVID-19 SAFETY PRECAUTIONS**
- Canon is committed to the health and safety of our employees, customers and communities.

Join our team and reap the rewards as