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Automotive Customer Service Advisor
2 weeks ago
**Overview**
We are seeking a motivated and customer-focused Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers seeking automotive repair and maintenance services. Your expertise in customer service, sales, and automotive knowledge will be essential in ensuring a seamless experience for our clients while effectively communicating their needs to our technicians.
With a focus on building relationships with clients, our objective is to provide a service that feels homegrown. With clear and transparent communication, a commitment to safety and helping reduce the cost of car ownership by creating an effective maintence schedule that matches your clients needs, lifestyle and budget is a large part of how
**Responsibilities**
- Greet customers promptly and professionally, providing exceptional service throughout their visit.
- Assess customer needs by asking questions and listening attentively to their concerns regarding vehicle performance and maintenance.
- Provide accurate information on service options, pricing, and timelines while upselling additional services as appropriate.
- Prepare detailed work orders for technicians, ensuring all necessary information is included for efficient service delivery.
- Maintain effective communication with customers throughout the service process, updating them on progress and addressing any questions or concerns.
- Handle cash transactions accurately and efficiently, ensuring proper documentation of all financial exchanges.
- Collaborate with the service team to ensure timely completion of repairs and maintenance tasks while maintaining high-quality standards.
- Follow up with customers post-service to ensure satisfaction and encourage repeat business.
**Requirements**:
- Previous experience in a dealership setting or as an Automotive Service Advisor is preferred but not required.
- Some mechanical knowledge of automotive systems and repairs is essential.
- Excellent customer service skills with a focus on building rapport with clients.
- Sales experience with a track record of successful upselling is highly desirable.
- Ability to work collaboratively within a team environment while also being self-motivated.
- Strong communication skills, both verbal and written, to effectively convey technical information to customers.
- A passion for the automotive industry and a commitment to providing outstanding service.
Join our team as an Automotive Service Advisor where your skills will contribute to creating positive experiences for our customers while enhancing your career in the automotive field
**Job Types**: Full-time, Permanent
Pay: $40,000.00-$50,000.00 per year
Additional pay:
- Bonus pay
**Benefits**:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
**Experience**:
- service advisor: 1 year (preferred)
- Customer service: 2 years (required)
Work Location: In person
