Customer Service Representative

1 week ago


Burnaby, Canada Brentwood Auto Detailing Full time

**Job Summary**

**Duties**
- Provide accurate information regarding products and services.
- Assist customers with order placement, modifications, and cancellations.
- Analyze customer feedback to identify areas for improvement.
- Upsell products and services when appropriate to enhance customer experience.
- Maintain detailed records of customer interactions and transactions through data entry.
- Ensure adherence to company policies and procedures while delivering outstanding service.
- Collaborate with team members to resolve complex customer issues efficiently.

**Skills**
- Proficient in English; bilingual or multilingual skills are a plus.
- Strong customer service orientation with the ability to communicate effectively.
- Excellent phone etiquette and interpersonal skills.
- Ability to analyze situations and provide effective solutions.
- Experience in upselling techniques is highly desirable.
- Proficient in data entry with attention to detail.
- Previous experience in sales or related fields is an advantage.

Join us in delivering exceptional service that makes a difference

Pay: $21.42-$22.41 per hour

Expected hours: 32 per week

Additional pay:

- Bonus pay

**Benefits**:

- Extended health care

Flexible language requirement:

- French not required

Schedule:

- Day shift

Work Location: In person



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