Inflight Base Manager

**Why WestJet**:
Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

**Join us and love where you’re going.**

**Overview**

The Inflight Base Manager is accountable for the creation and delivery of the strategic and operational plan at the local level while collaborating on key elements of the longer-term strategic vision of the department. Accountable for the leadership team and the assigned cabin personnel at the base level, the Inflight Base Manager provides guidance and direction with a focus on safety, our People, and the operation while proactively managing costs within their control. Reporting to the Vice President of Inflight, the Base Manager sets an environment that allows our people to achieve extraordinary results and create a remarkable experience for internal and external guests

**Responsibilities Include**:

- Ensuring the safety of our People and our guests remain first priority
- Create and maintain an environment for achieving operational goals and employee engagement targets through the development of a strong, dynamic leadership team, the empowerment of our people, and the promotion of positive employee relations
- Accountability for performance related to safety, operational KPI’s, guest satisfaction and cabin crew engagement
- Development of a yearly safety plan with leadership including emergency response, audits, employee injuries and illness
- Model, guide and motivate front line leaders to achieve priorities and take actions to support WestJet’s Mission, Vision, and Values
- Developing and managing the annual business plan supporting corporate and Inflight strategic deliverables, budgets, and key performance indicators
- Representing WestJet at a senior level with the airport authority on strategic initiatives and advance planning
- Building solid relationships with other airline leaders within the airport community, airport authority and external partners
- Working collaboratively with CUPE Local 4070 and other internal stakeholders including Flight Operations, Crew Pay, Crew Planning and Crew Scheduling as well as external agencies (i.e. CATSA, USCBP, pass control, airport authority)
- Proactively working with People Relations, Labour Relations and Centres of Excellence) to identify and understand the key people issues within the crew base and develop action plans for continuous improvement
- Building relationships through open and honest communication, focusing on the development of their direct reports through coaching and mentorship
- Providing input and insight to various WestJet teams on process changes and/or innovations you feel will improve our people, the operation or profitability

**Qualifications**:

- 5+ years of formal leadership experience required with a demonstrated balance between customer service and operations
- Minimum 5 years business leadership experience leading a large number of direct and indirect reports (i.e. 200+ direct/indirect employees) with a significant level of internal and external dependencies and relationships
- A strong understanding of the working environment of cabin crew as well as airline industry experience is a requirement, and experience within the Inflight department is an asset
- Proven knowledge of Canadian Aviation Regulations (CARS) Parts 1, V, VI, VII
- Proven track record leading leaders to deliver best in class internal customer service to a large volume of individual clients
- Possess strong business acumen to deliver departmental plans with proficiency in budgeting, strategic planning, and program delivery
- Proven track record of developing effective leadership teams including but not limited to; elevating employee engagement, building trust, driving change, and challenging the status quo
- Ability to multitask & handle changing priorities and adapt to the everchanging environment of the airline industry
- Must have an ability to develop and maintain strong and collaborative working relationships with internal stakeholders, peers and CUPE
- Bilingual in French is an asset

**The benefits of being a WestJetter**:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs

**About WestJet Group of Companies**

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

**Our Safety Promise**

At WestJet, the safety and security of our people and o