Client Care Specialist

**Leading the charge in commercial fleet services & electrification.** **Client Care Specialist - Administration** Are you looking to build your career in a soaring market? Are you passionate about improving business process management, driven for results, and looking for career growth and development? If so, we’d love to speak with you **Join our growing, forward-thinking team Over the last 60 years, Zeemac has established a reputation in commercial fleet services for our people, leading technology, financial services, and diverse partner network. Reporting to the Director Client Services & Operations, you will be responsible for providing client service and support to clients and internal peers. This is a fantastic opportunity to build your career in Client Services and Operations, while working alongside an incredible team in an industry that’s rapidly evolving with the emergence of electric vehicles** As a **Client Care Specialist,** you possess a strong track record for delivering an exceptionally high level of enthusiastic customer service. You are a highly motivated and organized self-starter with an eye for detail, able to support our Customers and Account Executives alike. Your immense professional conduct and outstanding customer service drives you in everything that you do. When people have questions; you have the answers. **Even if you do not have previous experience in the vehicle sales & leasing industry, but have the drive and commitment to learn and develop, you can let your career flourish here** A bit of what you’ll be doing? - Maintaining CRM records, quotes and contact information. - File preparation for new leases, extensions, assignments, security agreements. - Reaching out to clients regarding regularly scheduled communication touchpoints and follow ups including Lease Maturity Letters. - Reviewing vehicle contracts and ensuring department files are complete and properly prepared. - Providing administrative support to Account Executives and Sales Director. - Front desk reception and administration support. A typical day: - Answering incoming calls, handling customer inquiries and assisting walk-in guests. - Assisting assigned Account Executives (and other AE as needed) with Administration requirements. - Following up with clients regarding communication touch points including lease maturity letters. - Assist with Delivery Board tracking and coordinating deliveries. - Processing all lease file documentation in preparation for new leases, extensions, assignments and security agreements. - E-filing of all documents - Final review of file before going to accounting - Confirming insurance coverage on all vehicle deliveries. - Ensure and support payment and required documents are received. - Processing credit card transactions as requested by Account Executives and Managers. - Ensuring that processing of renewal letters and welcome letters are completed as required. - Other projects as requested by management. **Zeemac is committed to personal development for all team members who have the motivation and attitude to evolve. We promote diversity and inclusion and respect the rights of every individual to work to their highest potential, free of discrimination.** To be successful, you’ll need: - Excellent written and oral communication skills. - Ability to provide timely and accurate response to all queries. - To be fully committed to providing outstanding customer service. - A Self-Motivated / proactive mindset, with the ability to work independently as well as part of a team. - A natural intuition as opposed to task orientation; the ability to think on your feet. - Extraordinary high attention to detail. - A sense of humor. - Strong time/priority management and analytical thinking skills. - Learning mindset, flexible, ability to work in a dynamic, changing environment and keen on continuous improvement. - Interested in making community and customer experience successful. - To be comfortable communicating directly with the sales team throughout each day. **Culture Matters. We are a family-owned business that cares about one another as much as we care about our customers At Zeemac your voice will be heard, as we are always looking for ways to improve and innovate. We believe in: "May the best idea win.” We’ve assembled an incredibly talented team, with our culture as the “X” factor, making Zeemac a great place to work. We love to eat, we love music and laughter. Whether it’s getting out for team events, in-house celebrations, or our Friday karaoke, there’s always an element of fun in your day But, when it comes to our work, there’s a commitment to excellence instilled in our group.** You’ll receive: - Competitive salary in a great work environment - An Excellent Health and Dental Benefits program. - Fun Company Social Events. - Comprehensive training, right from Day One - An environment that promotes personal growth and learning, including an annual