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Manager, Facilities

2 weeks ago

Ottawa, Canada JLL Full time

JLL supports the Whole You, personally and professionally.

RESPONSIBILITIES
Execute operations & maintenance plans safely and in alignment with client goals. Ensure all Client and JLL safety procedures are followed.
Work with Regional Facility Manager (RFM) to oversee the delivery of maintenance and repair services
Develop and implement innovative programs, processes and procedures that reduce short
- and long-term operating costs and increase productivity by working closely with the IFM team and the client.
Support the Senior and Regional Manager in the implementation of short and long-term projects for the client project
Review monthly/quarterly variance reporting on all operating budgets for each property on a timely basis
Assist with the development and implementation of the annual management plan for the buildings within the portfolio
Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior.
Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
Act as point of contact with site occupants, property management/ Landlords to coordinate FM activities and ensure client needs are met
Ability to access, analyze and utilize data to drive continuous improvement is a must.
Develop a strong collaborative team-based environment.
Ensure compliance with JLL minimum operational audit and safety standards
Assist in the development and management of the detailed, zero-based annual operating budgets
Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level.
Other duties as assigned

QUALIFICATIONS
Minimum of 4 years industry experience required either in the corporate environment, third party service provider or as a consultant
Customer Experience (Cx) focused
Experience managing multiple property sites
Bachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasis
Experience with managing teams budget responsibilities, supplier management, problem solving, and client/ customer relations.
Demonstrated communication skills written and verbal including negotiation and conflict resolution
Must have strong computer skills, including MS Excel, Word and Office
Strong organizational skills
Ability to align, motivate and lead a team including creating accountability
Comfortable working autonomously or in office settings
Travel to remote sites as required with possible overnight stays

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.