Support Tlm Pour Consultants

ADP is hiring a** TLM Consultant.**

In this role, you as a **TLM Consultant**are responsible to resolve software and hardware questions for clients using Time and Labor Management products. Provide solutions to meet client needs to automate the output of time and attendance calculations for payroll production.

The TLM Consultant configures and optimizes the Time and Labor Management interfaces and serves as an expert within the Time and Attendance domain.

**What you’ll do**:_Responsibilities_

**What you can expect on a typical day**:
**Be a True Partner. Are you the ultimate relationship builder?**

- You will engage with clients to truly understand their product challenges and related needs; **Solve** such challenges while **building long term trust**
- Be a **team player** who seeks to understand the business and asks questions to other members of the team, sales, and client service partners to bring resolution to client requests
- Follow call handling best practices to deliver **exceptional service**
- Adhere our 3-2 hybrid work model
- Achieve call metrics as determined by business unit
- **Resolve** Time and Attendance software and hardware related questions

**TO SUCCEED IN THIS ROLE**:_Requirements _

- **Bilingual** French & English
- Proven track record for delivering exceptional customer service
- Fundamental understanding of (hardware, networks, routers, switches, IP addresses)
- Basic technical knowledge or experience in a technical field

- Post-secondary diploma or equivalent

- Excellent organization, prioritization skills and strong attention to detail

- Excellent soft skills
- Excellent communication (written and verbal)
- Experience in (Payroll, Benefits, Time & Attendance) is considered and asset
- Ability to work in a team environment

**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN**:

- **Focus on your mental health and well-being.** We take care of one another and offer support for your well-beingbecause healthy associates are happy ones.
- **Join a company committed to giving back**and generating a lasting, positive impact**upon the communities in which we work and live.
- **Knowledge to help you grow.** Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
- **Innovate. Problem-solve.** Shape the future of work with people you like.
- **Balance work and personal time.**Flexibility to integrate work more easily in your everyday life**.**
- **Go Global.**With operations around the world, exciting new networking opportunities abound.
- **Belong**by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

**Jobs.adp.ca**

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

**Experience you'll need**: _Required Qualifications_
- At least one year in a customer service environment.
- Bachelor's Degree or equivalent in education and experience.
- A strong focus on client satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience.

**Bonus points for these**: _Preferred Qualifications_
- Proven ability to produce positive results.
- Up to one year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization.
- Strong client relationship-building skills.
- Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards.
- Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software-related information in both a classroom and in a hands-on environment.
- Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP.
- Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up promptly.
- Proficiency in the latest web technologies and working knowledge of various operating systems.
- The ability to work in a team environment as well as work independently while making sound decisions.
- Good knowledge of industry tools.
- Excellent analytical and time management skills.
- Excellent communication s