Assistant Resident Manager

22 hours ago

London, Canada Terracorp Management Inc. Full time

For over 60 years, TerraCorp Management, a family-owned and operated business based out of London, Ontario, has been developing and managing multi-residential apartment buildings across Southwestern Ontario.

As we continue to find success in building and managing quality apartment homes, creating lasting relationships with our residents and community partners, we continue to build our talented and committed team. Together, we work hard, we laugh, and we celebrate our successes.

We are seeking a permanent, full-time live-in Resident Manager, who is energetic, hard-working, and detailed oriented to help manage Britany Towers in London, Ontario.

The Live-In Resident Manager is responsible for supporting the Property Manager in the property administration, light maintenance and providing excellent customer service to residents in a team environment.

**WHAT YOU WILL DO IN THIS ROLE**
- Maintain strong relationships with the residents with a focus on resident retention
- Address tenant concerns and issues that may arise
- Presenting and leasing building suites
- Properly document all situations and solutions
- Communicate with Property Manager, maintenance, and vendors
- Serve all legal documentation when necessary
- Rent collection and bank deposits
- Perform light administrative duties and keep accurate records
- Ensure cleanliness of common areas, corridors, and amenity spaces
- General grounds maintenance including snow clearing and landscape initiatives
- Monitor and clean garbage area
- Perform seasonal duties as required
- Facilitate work orders and perform minor maintenance
- Supervise trades people
- Assist with move-ins/move-outs

**WHAT WE ARE LOOKING FOR**
- Previous experience as a Resident Manager is an asset
- Excellent communication and customer service skills
- Self-motivated with the ability to take initiative and work independently
- Proven maintenance and cleaning skills
- Intermediate computer skills
- Ability to prioritize
- Superior organizational and time management skills
- Friendly and positive attitude with a professional demeanor
- Ability to lift up to 50lbs

**Hours**:

- Monday - Friday 8:00am - 5:00pm
- On call evenings and every other weekend

**We offer** a competitive salary, benefits package, and the opportunity to be part of a vision that continuously raises the bar when it comes to quality, customer service, and workplace culture.

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- London, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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