Resident Manager

6 days ago

London, Canada Terracorp Management Inc Full time

For over 60 years, TerraCorp Management, a family-owned and operated business based out of London, Ontario, has been developing and managing multi-residential apartment buildings across Southwestern Ontario.

As we continue to find success in building and managing quality apartment homes, creating lasting relationships with our residents and community partners, we continue to build our talented and committed team. Together, we work hard, we laugh, and we celebrate our successes.

We are seeking a permanent, full-time live-in Resident Manager, preferably a couple, who is energetic, hard-working, and detailed oriented to help manage St. James Place in London, Ontario.

The Live-In Resident Manager is responsible for supporting the Property Manager in the property administration, light maintenance and providing excellent customer service to residents in a team environment.

**WHAT’S IN IT FOR YOU**
- Competitive salary
- Reduced rent
- Group Benefits

**WHAT YOU WILL DO IN THIS ROLE**
- Customer Service Focus_
- Maintain strong relationships with the residents with a focus on resident retention
- Address tenant concerns and issues that may arise
- Presenting and leasing building suites
- Properly document all situations and solutions
- Communicate with Property Manager, maintenance, and vendors
- Serve all legal documentation when necessary
- Rent collection and bank deposits
- Perform light administrative duties and keep accurate records
- Building Cleanliness and Maintenance_
- Ensure cleanliness of common areas, corridors, and amenity spaces
- General grounds maintenance including snow clearing and landscape initiatives
- Monitor and clean garbage area
- Perform seasonal duties as required
- Facilitate work orders and perform minor maintenance
- Supervise trades people
- Assist with move-ins/move-outs

**WHAT WE ARE LOOKING FOR**
- Previous experience as a Resident Manager is an asset
- Excellent communication and customer service skills
- Self-motivated with the ability to take initiative and work independently
- Proven maintenance and cleaning skills
- Intermediate computer skills
- Ability to prioritize
- Superior organizational and time management skills
- Friendly and positive attitude with a professional demeanor
- Ability to lift up to 50lbs
- Pool maintenance experience an asset

Hours:

- Monday - Friday 8:00am - 5:00pm
- On call evenings and every other weekend

We offer a competitive salary, benefits package, and the opportunity to be part of a vision that continuously raises the bar when it comes to quality, customer service, and workplace culture.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- property management: 1 year (preferred)

Ability to Commute:

- London, ON (required)

Ability to Relocate:

- London, ON: Relocate before starting work (required)

Work Location: In person

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