Manager, Transitional Housing

Reporting to the Director, Shelter & Housing, the Manager, Transitional Housing provides day-to-day and strategic leadership for the 24/7/365 Transitional Housing program. This includes emergency and long-term stay beds for women experiencing poverty, homelessness, violence, addictions, mental health and systemic marginalization. This role focuses on building and sustaining a values-driven, trauma-informed, and equity-based team culture. The Manager acts as a coach, mentor and guide, developing the capacity of team members to provide recovery-oriented, client-led support. This position plays a central role in aligning operations with YW Calgary’s mission and strategic priorities, ensuring the program works in collaboration with shelter and affordable housing as part of a broader, integrated continuum of care.

**This on-site role is a 14-month contract position. It requires regular weekday hours (Monday to Friday), with one Saturday per month and occasional evenings and weekends to support staffing, emergencies, and operational needs.**

**WHAT WE OFFER**:

- Truly rewarding work; contribute to lasting, positive change for individuals and our community
- A supportive team environment and opportunities for professional development
- Comprehensive benefits
- Onsite fitness and childcare facilities

**WHAT YOU'LL DO**:

- Lead, in collaboration with People Services, full cycle recruitment with a focus on equity, inclusion and alignment with staffing models.
- Onboard and support employees using strengths-based supervision and clear performance expectations that align with program goals and organizational values.
- Actively coach staff to improve judgment, accountability and resilience when working with complex cases.
- Manage a large, complex team, providing strategic oversight and guidance in collaboration with team leads.
- Set and reinforce team goals that reflect high standards, shared accountability and alignment with the organization's strategic plan.
- Participate in regular check-ins with the Director and People Services to ensure alignment of staffing structure, performance concerns, leadership coaching and team culture.
- Schedule regular team meetings to ensure information is shared efficiently, team goals, norms and values are aligned and there is clarity on action plans and expectations.
- Work with other shelter and housing leaders in planning and development of portfolio team learning and team-building days.
- Ensure adherence to organizational and program-specific policies and procedures that promote consistency, safety and cultural responsiveness.
- Ensure full compliance with all relevant funder, regulatory, licensing, and legislative requirements.
- Lead annual shelter accommodation expectations audit ensuring program meets or exceeds standards for health, safety, and service delivery.
- Lead coordination of health, safety, and security protocols for residents and staff including emergency preparedness, incident documentation, and critical incident follow up.
- Build and maintain partnerships with service providers and agencies to enhance client access to wrap around supports.
- Support financial tracking, forecasting, and reporting by maintaining accurate records and timely submissions.
- Ensure all staff complete case documentation, data entry and reporting in line with trauma-informed principles and compliance standards.
- Collaborate across internal teams to integrate partnerships into programming and strengthen continuity of care.

**WHAT YOU'LL BRING**:

- Post-secondary education in Social Work, Human Services, or a related field (master’s degree is an asset).
- 3-5+ years in gender-based violence, housing, addictions or related sector, including 2+ years in a leadership role.
- Experience supervising staff in a 24/7 environment and working with women impacted by mental health, addictions, housing instability and systemic barriers.
- Familiarity with systems such as housing, mental health and income support.
- Strong ability to lead, coach, and support high-performing, trauma-informed teams.
- Skilled in crisis management, problem solving, conflict resolution, and staff supervision.
- Experience overseeing program operations compliance and staffing structures.
- Comfortable collaborating across programs and services areas and adapting to evolving priorities.
- Deep understanding of trauma-informed, recovery-oriented, and client-centered practice.
- Demonstrated commitment to equity, anti-oppression and cultural safety.
- Leads with empathy, clarity, professionalism, and accountability.
- Strong organizational, documentation and communication skills.
- Proficiency with Microsoft Office, data systems and reporting tools.
- Able to support funder reports, grant writing, and compliance tracking.

**If you want to change lives, we want to hear from you.**
- YW Calgary is committed to providing an equitable, diverse, and inclusive workplace where all employees, volunteers and clients feel v