Program Coordinator- Transitional Housing

**This position is a 37.5 hour per week position working evenings and weekend hours from Tuesday to Saturday from 11:00am-7:00pm. This position may be exposed to emotionally difficult events such as medical distress and high stressful situations where resiliency and stress tolerance is essential. This position is not eligible for a hybrid work arrangement.**

**WHAT WE OFFER**:

- Truly rewarding work; contribute to lasting, positive change for individuals and our community
- Flexible schedules and a hybrid work arrangement where possible to help our employees manage work and life
- A supportive team environment and opportunities for professional development
- Comprehensive benefits including an employee assistance plan
- Onsite fitness and childcare facilities
- Participate in ongoing opportunities for professional development

**WHAT YOU'LL DO**:

- Provides coaching and is the main contact person for coordination of program day-day activities during the evening and weekend hours.
- Leads, directs, and makes decisions when appropriate and/or support Transitional Housing Team to do so on behalf of clients. This includes, collaborating with Hospital clinical teams and taking lead with other community networks and resources.
- Acts as a liaison across shifts (evenings and weekends) and team members to ensure consistent service delivery and contribute to a positive working environment.
- Partners with clients to navigate questions, concerns, and facilitates conflict resolution when issues arise between clients.
- Maintains scheduling system in collaboration with the supervisor and assists with training and coaching new staff on program policies and procedures.
- Partners with the supervisor with program data audits and ensures data entry is accurate and reports any inconsistencies to the supervisor in a timely manner.
- Ensures the privacy and confidentiality of all clients by not confirming the identity of residents, and monitoring the admission of guests, visitors, vendors, contractors, and authorities as required.
- Acts as a role model to the team demonstrating professionalism, effective conflict management skills and transparent and respectful communication.
- Foster and contribute to a culture of inclusion and equity in a diverse work environment; understand and recognize that individual differences significantly contribute to YW Calgary’s success in its programs and workplace environment.
- Integrate diversity, equity, and inclusion principles to your role, as aligned with YW Calgary’s values and Practice Framework.
- Create (psychologically) safe spaces and practices that are open, transparent, and encourage accountability, advocacy, and mentorship.
- Understand and remain current with YW Calgary Health, Safety and Wellness policies, practices and protocols and ensure work is performed in alignment to YW’s culture.
- Use all safety materials, equipment, devices, and tools required to safely perform work in alignment with YW’s role and task requirements.
- Actively participate in the implementation of the National Standard for Psychological Health & Safety and integrate into all work practices and interactions with colleagues.

**WHAT YOU'LL BRING**:

- A clear Police Information Check, including a Vulnerable Sector Search, and an Intervention Record Check is required upon commencement of employment.
- Bachelor’s degree in addictions counselling, Social Work, Human Services, or related field. Other educational backgrounds considered with related experience.
- Active registration with a relevant professional association is an asset.
- 3-5 years of experience working with vulnerable women populations experiencing complex mental health, addictions, family violence, trauma, and homelessness.
- At least 1 year of experience leading a team, formally or informally, is an asset.
- An understanding of addictions including withdrawal management, stages of change, trauma informed care and recovery-oriented systems of care.
- Case Management expertise, knowledge and skills in crisis intervention, supportive counselling, and conflict resolution is required.
- ASIST, NVCI, Brain Story, First Aid / CPR and Naloxone Training are required.

**If you want to change lives, we want to hear from you.**
**Deadline: March 3rd 2025**
- YW Calgary is committed to providing an equitable, diverse, and inclusive workplace where all employees, volunteers and clients feel valued and respected, whatever their race, religious beliefs, colour, gender, gender identity, gender expression, sexual orientation, disability, age, ancestry, or place of origin._

**Experience**: Preferred
- 3 - 5 years: of experience working with vulnerable women populations

**Education**: Required
- Bachelor of Social Work or better