Disability Case Management Specialist

**Dynacare Mission: Creating a healthy future for all Canadians.**

**Disability Case Management Specialist**

Reporting to the Manager of Compensation and Benefits, as the Disability Case Management Specialist you will be accountable for processing and coordinating all activities relating to occupation and non-occupational absences including workers compensation, short-term, and long-term disability claims. In addition, but not limited to this list, you will execute on and provide timely advice and case management expertise to employees, managers, HR colleagues and third-party providers.

**What you will be doing**:

- Provide active case management of short-term and long-term disability claims, and Workers’ Compensation claims, working in collaboration with third parties (e.g., insurers, disability claims vendors, Workers Compensation representatives), Managers, Human Resources and Employees
- Responsible for gathering required information, completing, and submitting required forms; and ensuring that disability programs are effectively managed within company guidelines and legal parameters
- Ensure accurate and timely tracking of case information and communication of decisions
- Work with managers and applicable third party on root cause analysis of occupational and non-occupational incidents
- Conduct and review investigation reports and communicate trends to Health and Safety
- Support collaborative return to work planning with managers and HR representatives, minimizing lost time and ensuring program effectiveness (e.g. review of functional abilities forms, review requests for modified duties, etc.)
- Conduct return to work screening conversations and follow-up on associated plans for various absences (e.g. Return from absences related to Covid, Occupational and Non-Occupational absences, etc.)
- Provide regular reporting and conduct trend analyses (e.g. Disability Absence Trend Reports, Joint-Health and Safety Scorecards, Motor Vehicle Accidents Reports, NEER and Cost Statements, etc.)
- Proactively identify areas of opportunity, develop, and conduct training presentations related to disability management
- Remain current with respect to best practices and legislation impacting disability management
- Conduct work as assigned related to the company benefits program
- Perform and participate in other department related programs and initiatives as required

**What you will bring**:

- Comprehensive knowledge of disability management (occupational and non-occupational) program principles and practices
- Strong understanding of related legislation pertaining to disability management, Workers Compensation, return to work and accommodation, etc.
- Undergraduate degree in Human Resources or Health Sciences
- Certified Disability Management Professional designation is preferred (or work in progress towards designation)
- 3 to 5 years related work experience in occupational and non-occupational disability management

**Working Conditions**:

- Normal office environment (Hybrid role)
- Prolonged sitting, repetitive arm movements (i.e. keyboard data entry), lifting of office supplies (less than 5 kg)

**Technical Skills**
- Excellent technical skills with advanced proficiency with Microsoft Office products, especially Excel (intermediate level)
- Experience in handling occupational and non-occupational disability cases
- Experience in working with third parties (insurers, Workers Compensation representatives)
- Very strong analytical and problem-solving skills, with superior attention to detail and accuracy
- Very strong organizational skills, including balancing multiple responsibilities, effectively meeting deadlines and handling high work volume

If your qualifications and experience fit with this position, we will contact you to learn more. We offer competitive pay and great benefits, along with the opportunity to grow and thrive with a dynamic, successful company. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, and the Dynacare Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.