Patient Experience Manager

3 days ago


Scarborough, Canada Cadence Physiotherapy Full time

**Patient Experience Manager**

Cadence Physiotherapy is a female-owned multidisciplinary private practice located in Toronto’s east end (nearest intersection is Kingston Road and Victoria Park Avenue). The Cadence practitioner team consists of four physiotherapists, two RMT’s and a chiropractor, as well as offering small group classes. Cadence’s areas of expertise focus on orthopedics, sport related injuries, and women’s health.

We are looking to add a part-time patient experience manager to our amazing team. If you are someone who wants to look forward to coming to work every day, then this is the job for you

**Role and Responsibilities**:

- Welcoming patients, booking patients, answering the phone calls, managing patient relations
- Managing clinic billings and submitting direct billing to private insurance companies
- Leading patient related communication with respect to unscheduled patient lists, no-show appointments, etc.
- Laundry: starting washer/dryer, folding and putting away laundry
- Tasks of clinic cleanliness: vacuuming, empty garbage at end of day, cleaning patient/public washroom
- **Organized and Detail-Oriented** - Excellent ability to manage schedules, maintain records, and oversee day-to-day operations efficiently.
- **Strong Communication Skills** - Effective verbal and written communication with patients, staff, and external stakeholders.
- **Customer Service Excellence** - A friendly and professional demeanor to create a welcoming environment for patients.
- **Problem-Solving Skills** - Proactive and resourceful in addressing challenges and ensuring smooth clinic operations.
- **Leadership and Team Management** - Ability to guide and support clinic staff, fostering collaboration and productivity.
- **Tech-Savvy** - Proficient in using office software, scheduling tools, and electronic medical record (EMR) systems. Experience using JaneApp is considered an asset.
- *Work experience in retail or service industries considered an asset, but not mandatory*_

Contact: Hilary Mallinger & Sarah Hull

Phone: (416) 693-0909

Website:
**Job Type**: Part-time

Pay: $18.00-$20.00 per hour

Expected hours: 10 - 20 per week

Work Location: In person



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