Manager, Membership Administration

Branch: Finance Branch

Employment Type: Indeterminate

Linguistic Requirement: Bilingual (English, French)

Global Linguistic Level: B2

Salary: $127,753 to $143,786 + $1, Bilingual Allowance)

Location: Ottawa Headquarters

Category of applicants: Internal; Membership; Public

Closing Date: 01/29/2026

Who are we?

Founded in 1966, the Public Service Alliance of Canada represents 245,000 workers in every province and territory in Canada and in locations around the world. PSAC is headquartered in Ottawa with regional offices across the country. PSAC strives to enhance its members' quality of life and has been at the forefront of significant and successful campaigns for workplace and human rights. Learn more about our victories.

We will support your mental and physical health with:

• Flexible work arrangements (hybrid employees may have their own dedicated workstations).
• Group benefits (health, dental, life insurance, disability insurance, employee and family assistance), such as $7,500 for mental health professionals, that are 100% paid by the employer. Defined benefit pension plan (50/50 contribution from you and us).
• Three weeks' vacation to start, plus extra paid leave to support your wellness.
• Generous support for your professional growth and career development.
• $800 per year recreation allowance.

Primary Responsibilities:

Under the direction of the Director of Finance, the incumbent oversees all aspects of the Membership Administration Section. The Membership Administration section is a key group within PSAC of up to 12 individuals that is responsible for critical member information, membership cards and dues calculations. The Manager and team maintain the system from which all member reporting is sourced, and assist employers, union locals and other branches with their information needs. The manager is responsible for ensuring monthly dues are properly recorded and coordinating the team's daily activities which includes a group that recalculates individual member dues.

What you will bring to the table:
Education/Experience

• Experience in leading a team (hiring, coaching and performance management) and driving change.
• Business or public administration techniques, including: practical knowledge of accounting; planning/time/tasks management techniques.

Knowledge

• Advanced computer skills in Word and Excel, also keen aptitude for understanding complex database system such as Unionware and managing wide variety of communication tools.
• Knowledge of the membership information database (UnionWare), procedures and guidelines relating to the administration of membership dues and knowledge of the section's functions in order to answer questions related to all section staff duties, troubleshoot, assign work and assess workflow.
• Knowledge of collective agreements and how to interpret the information (i.e., general principles, fee structures, etc.).
• Knowledge and commitment to union and employment equity principles.

Abilities

• Excellent written and oral communication skills in English and French.
• Ability to motivate, lead and encourage each team member to develop and reach their full potential.
• Ability to quickly adapt to changing priorities.

Personal suitability

• Strong interpersonal skills, energy and enthusiasm to build a positive work environment.

What you need to know:

• Second language level indicated above is based on the Common European Framework of Reference for Languages (CEFR). Preferred candidates may have their second language skills assessed as part of the hiring process. However, valid federal government SLE results can be used toward this.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
• While we appreciate all the candidates' interest, only those considered in the process will be contacted.
• A full job description is available upon request.

NOTES:

Internal applicants should submit their résumé online through HRMS.

Indeterminate PSAC employees who meet the qualifications of this position can request a transfer in accordance with the relevant collective agreement by submitting an application on or before the closing date. Please upload a cover letter indicating that you are requesting a transfer as well as a resume in your candidate profile (if not previously done) and indicate "Yes" under "Employment Information".

Employment Equity at PSAC is focused on five groups: women, Indigenous peoples, racialized persons, persons with disabilities, and the 2SLGBTQIA+ community. If you belong to one or more of these groups, please consider responding to the voluntary employment equity section of the online application.

All individual information collected from this questionnaire will be kept strictly confidential.

In many cases, you may identify in more than one designated group. For example, you may identify yourself as an Indigenous person and a person with a disability and a woman.

False declarations will be taken seriously and may prompt an investigation or further actions, as necessary.

Please contact - to obtain this questionnaire in an alternate format (e.g., large print), should you need more information, or require assistance in completing this questionnaire.

For accommodation needs or to obtain a copy of the documents in alternate format, please email -

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