Client Support Specialist

At Panda Pay, the client and our relationship with them, is the cornerstone of our business. That’s why we’re focused on providing them with sound advice through meaningful conversations. In this role, you’ll get to know our business quickly, working with a diverse group of talented professionals in a dynamic environment. Here, your ideas will be heard and your potential will always be recognized. Join us, and you’ll be part of a true team, collaborating with others to build an exciting career at Panda Pay.

**Client Support Specialist**

The Client Support Specialist is a critical component to the overall mission of Panda Pay. Your one-on-one interactions with our clients are crucial in developing the long-lasting relationships that drive our success.

**As a member of the Client Care team, you will**:

- Serve and delight each client during every interaction and navigate their requests for account maintenance and troubleshooting any issues in an efficient and professional manner
- Understand our client needs through quality conversations and identify opportunities to promote the services to meet their needs
- Handle escalated customer service requests and engage with customers and providers to obtain final resolution
- Engage in meaningful conversations with merchants to maximize retention by adopting PandaPay’s values and mission
- Refer clients to other team members and partners who can helps support the needs of the client
- Actively participate in regular coaching sessions and team meetings

**Joining the Panda Pay Team has many perks, including**:

- Access to a variety of formal and informal training sessions including
- on-the-job training
- online learning
- virtual classrooms
- in-class-room learning
- The opportunity to grow with our company and help one another to reach our full potential
- Opportunities to participate and volunteer in the community

We’re here to help our clients, our community, and our colleagues. As a member of the home office team, we’ll support you with the tools and resources you need to reach new milestones, as you help our clients reach theirs. From in-depth training and coaching to manager support and networking-building opportunities, we’ll help you gain valuable experience, broaden your skillset and achieve your goals.

Working with us means being part of a team of talented and passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.

**Requirements**:

- **What you need to succeed**:_
- A positive, enthusiastic attitude, with strong people skills
- Proven customer service experience and passion for helping others and sales delivery
- Experience in the payment processing industry is an asset
- Experienced communicator and educator, both verbal and written
- The ability to multi-task, with above-average computer skills and digital awareness
- Flexibility to work a variety of 8 hour shifts
- Effective relationship management skills
- Bilingual in English and French is a requirement

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Montréal, QC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service (required)

**Language**:

- French (required)
- English (required)

Work Location: In person