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Collections Manager
2 weeks ago
Employer: Summit Fleet
Position: Collections Manager
Terms of Employment: Full-time / Permanent
Location: Calgary, Alberta
Employment Address: 1260 Highfield Crescent SE, Calgary, AB T2G 5M3
Hours of Work: 40 hours/week
Language: English
Benefits: Eligible for discretionary bonuses and/or salary increases in accordance with company policy
- Eligible for Group Health Benefits
- Eligible for Dental Insurance
- Eligible for Life and Disability Insurance
- Eligible for Employee Vehicle Purchase Program
- Eligible for Group Retirement Savings Program
- Eligible for Employee Assistance Program
**Salary**: $ 118,000 - $130,000 CAD / year
Job Overview:
**Duties**:
- Leading and managing the collection team to achieve departmental goals and targets
- Developing and implementing effective collection strategies and processes
- Ensuring collection of overdue or delinquent accounts
- Monitoring and analyzing collection metrics to identify areas for improvement
- Ensuring adherence to collection and credit policies and compliance with all relevant laws and regulations
- Handling escalated collection issues and negotiating payment arrangements with clients
- Recruiting, training, and mentoring collection specialists to enhance their performance and skills
- Ensuring the company's policies and procedures are followed according to established guidelines and make recommendations for improvement
- Contacting collection agencies and seeking legal advice from attorneys as necessary to settle bankrupt accounts
- Recommending legal action for specific accounts and following through as necessary
- Reviewing accounts and recommending charge-off as appropriate
- Supervising approved accounts charge-off procedures and reporting it to credit reporting agencies
- Initiating repossession steps when authorized
- Maintaining thorough records of actions taken in repossession and asset sales
- Collaborating with other departments to streamline the collection process
- Preparing regular reports on collection activities and performance
**Requirements**:
- Bachelor’s degree is required
- 2+ years’ experience within collections management, including supervisory experience, is required
- Industry experience in fleet or automotive field required
- Proficiency in CDK, LPM, TSD, Salesforce, Certinia and Microsoft Suite
- APRES accreditation required
- Strong leadership and team management skills
- Excellent communication and negotiation abilities
- In-depth knowledge of collection laws and regulations in Canada and US
- Strong analytical and problem-solving skills
- Ability to work under pressure and meet deadlines
Work Location: In person
