Collections Specialist

7 days ago

Calgary, Canada Frontier Lodging Solutions Full time

The Collections Specialist is a key member of the Projects Team, responsible for accounting, bookkeeping, and administrative support with a strong focus on collections. This individual will play a critical role in resolving overdue bills and collecting payments from hotels.

As a part of the Projects Team, this role requires someone who is highly independent, detail-oriented, and accountable, with the ability to manage their workload with mínimal supervision. You will act as the final check to ensure all funds are properly accounted for before any payments are authorized. This is a full-time, salaried position and reports to our Operations Manager-Projects.

**Daily Tasks and Responsibilities**

Accounts & Billing
- Maintain full-cycle billing with suppliers using existing software
- Manage account records
- Create, update, and send invoices
- Verify all charges prior to authorization
- Regularly review contracts to understand and build AR & AP timelines
- Ensure collections and payments follow contractual terms
- Make sure no money goes out without a clear record of payment in

Collections & Debt Resolution
- Monitor accounts to identify outstanding debts
- Build and execute plans to collect overdue balances
- Find and contact suppliers to resolve unpaid bills
- Maintain consistent follow-up routines
- Take action to encourage timely debt payments
- Work with suppliers to determine a fair course of action
- Support and guide them through the process

Financial Administration
- Investigate historical data for each bill or debt
- Process payments and refunds
- Resolve billing and credit issues
- Ensure funds are collected before releasing payments
- Act as the final checkpoint for fund disbursement within the Projects department

Team Support & Communication
- Build rapport with suppliers and internal/external stakeholders
- Respond to inquiries promptly
- Escalate information to the Operations Manager when necessary
- Support department growth by meeting deadlines and stepping in where needed
- Mentor and support team members to grow both individual and departmental skills

Accounting & Reporting
- Classify, examine, and analyze accounting records
- Prepare financial reports and statements as needed

**Requirements**:

- Proven ability to work independently
- Minimum 3 years' experience in a Hotel, AR/AP role considered an asset
- Educational background in Accounting, Finance, or related field considered an asset
- Master-level proficiency in Microsoft Excel
- Strong time management and organizational skills
- Proactive, self-starting mindset
- Experience understanding and managing credit card charges and ensuring all expenses are matched to incoming funds

**Success in This Role Looks Like**
- You know where every dollar is; no payments are made unless all funds are accounted for
- The Projects Department runs smoothly with your consistent financial management
- Collections are up to date, followed up on, and documented
- Contracts are reviewed and followed with precision
- You require mínimal oversight and are a go-to person for financial clarity within the team

**Job Types**: Full-time, Permanent

Pay: From $50,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home

**Experience**:

- Hotel: 3 years (required)
- AR/AP : 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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