Systems Analyst

7 days ago

Thornhill, Canada CAA Club Group Full time

**About Us**:
As Canada's largest automobile association, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our 2.5M+ Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.

**Who we are**:

- Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion
At CCG, we are committed to delivering an exceptional Associate experience. We offer:

- Work-life harmony with access to an award-winning holistic wellness program,
- Continuous learning through our robust corporate curriculum and education reimbursement program,
- Incredible rewards, travel incentives, and product and service discounts,
- Pay-for-performance and best-in-class recognition programs, and
- Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs

**Position Details**:
**What You Will Do**:

- Perform root cause analysis and provide timely resolution for incidents and service requests.
- Execute insurance systems deployments/upgrades and configuration management activities, ensuring mínimal disruption and optimal performance on Linux and Windows servers.
- Maintain documentation for support processes, incident resolutions, and system configurations.
- Participate in on-call rotation and provide after-hours and weekend support as needed.
- Implement and maintain monitoring, alerting, and logging solutions.
- Ensure compliance with security and operational standards.
- Communicate effectively with stakeholders, team members, and management.
- Able to manage support activities independently and take ownership of deliverables.

**Who You Are**:

- Bachelor’s degree in computer science, Information Technology, or related field.
- Excellent shell scripting experience.
- Familiarity with monitoring tools and incident management processes.
- Excellent troubleshooting, analytical, and communication skills.
- Self-driven, proactive, and able to work independently and in a team-oriented environment.
- Excellent communication, interpersonal, and presentation skills.
- Knowledge of insurance business processes.
- Exposure to cloud platforms and containerization.
- ITIL Certified.

**Our Commitment**:
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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