Dispatcher

4 days ago

Calgary, Canada BURNCO ROCK PRODUCTS Ltd Full time

**_Excellence. Integrity. Passion._**

**BURNCO** is hiring a **Dispatcher** for our **Calgary Ready Mix Division**. This is a full-time afternoon/evening hourly position in an extremely high paced environment that requires some weekend shifts and overtime hours.
- **Competitive compensation.**:

- **Company 6% RRSP matching program.**:

- **Comprehensive company paid health benefits.**:

- **High quality individuals and teams.**:

- **Strong safety culture.**:

- **Enjoy the benefits of working for a reputable, stable, and growing company.**:

- **Be part of the team building legacy infrastructure that will be around for generations** (_You can say I built that_).

**Key Responsibilities**
- Send tickets to batch plants to load trucks.
- Aid drivers in locating job sites with a general knowledge of Calgary & area.
- Contact customers when concrete delivery is not on schedule.
- Answer customer phone calls for order placement and revisions.
- Ensures the timely resolution of customer inquiries, concerns, and problems.
- Work closely with sales representatives, batchers, quality assurance and mechanics.
- Provide quotes and process daily COD transactions and payments.
- Prepare driver schedule for an average of 100 trucks from 6 batch plants to maximize time efficiently and effectively.

**Qualifications**
- High School Diploma or Post-Secondary Degree.
- Dispatching experience in the concrete or related industry would be preferred.
- Considerable knowledge of concrete technology, mixes and value-added products.
- Ability to maintain a high level of confidential information regarding proprietary mix designs and contract pricing.
- General knowledge of safety and environmental regulations, Ministry of Transport policies and regulations, company policies and procedures.
- Excellent communication skills with a proven track record of strong written and verbal customer service experiences.
- Ability to handle and deal with customer complaints in a professional manner.
- Great telephone etiquette.
- Self-starter and motivated with responsible work ethic.
- Strong math and problem-solving skills.
- Highly organized, good decision-making skills and the ability to work well in a fast-paced environment.
- Proven team player with a positive attitude and ability to establish and maintain effective working relations with subordinate personnel, department officials, public and private agencies, and the general public.
- Ability to work under pressure with ever-changing deadlines and work environments.
- Must be willing to work flexible hours including Saturdays and overtime when required.

**We Will Still Consider You If You Have (**_including most of the above requirements_**)**:

- The combination of education and experiences that result in the required level of knowledge, skill, and competence to be successful at a high level in this role.
- A stellar and demonstrable customer service background in a related industry.
- The desire and ability to learn our dispatching program and related technologies, as well as our industry challenges.

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