Product Support, Administrator

**Province**: Quebec
**Branch**: Laval
**Employment Type**: Full Time
**Number of Positions**:1

**SUMMARY**

**DUTIES AND RESPONSIBILITIES**

**Regional Fleet Administration**
- Maintain vehicle files as per Gov’t requirements for proper tracking
- Maintain driver files as per Strongco Fleet Policy
- Issue PO’s to vendors for vehicle maintenance completed when fleet card not used
- Track monthly km usage per truck
- Ensure vehicle fines are paid by the employee
- Assist with vehicle orders (gathering information, coordinating with the fleet provider)
- Administer the GPS system on service trucks, creating users and assisting users with the system, reconciling and coding of quarterly invoices
- Maintain service vehicle list and obtain annual license plate stickers

**Regional Caretrack/Activecare Direct Administration**
- Input machines in the Caretrack system at time of PDI and ensure machine configures 100%
- Set up and maintain users - both internal and external
- Create Caretrack contract in SAP and attach signed contract
- Send Activecare Direct contract to contact at Volvo at time of PDI and sale of machine
- Analyze list of active machines and ensure customers are invoiced for services where the free period has expired
- Work with Sales Manager and Product Support Manager to determine which machines should be deleted from the system once the free period has expired.

**Regional Maintenance Contract Administration**
- Create contracts in SAP and attach the worksheet and signed contract
- Registration of the new machines sold in RMA (Volvo System), inform sales department for the machines going out for the first time on rental.
- Obtain current hour meter readings monthly from telematics or the customer
- Create billing document monthly for each contract
- Submit invoices to customers for PO’s as per customer requirements, once received add into invoices, inform account department and submit for the payment to the customer
- Ensure expired contracts are final billed and completed in the system
- Bill customers for the tech tools used for care track service

**Service Administration Support**
- Assist with training new Service Admins
- Monitor Service contract for the machine sold to customer to maintain the service of the machines on monthly basic.
- Assist Branches when Admins are on vacation
- Provide vacation coverage for Reception in Mississauga
- Schedule after hours for the service field technicians to attendant the customers call in night; resolve their issues with the machines
- Produce CSR commission statements monthly for submission to account department for the payment
- Produce commission for parts customers sales department, quarterly

**Regional Warranty Administration**
- Review bi-weekly aging reports received from Finance department to ensure claims are being paid in a timely manner
- Work with Branch managers to ensure disputed claims are being worked on and missing information is submitted to the vendor for payment

Run and analyze the monthly expense/recovery report the second day of the month and provide reasons for variances greater than $1000

**CORE COMPETENCIES**:

- Local market knowledge and experience
- Excellent team management and leadership skills
- Must be able to travel when required
- A strong set of computer skills
- Microsoft Office Suite
- Working knowledge of the heavy equipment industry
- A proven track record
- Experience in Service and Repair
- Experience in Parts and Inventory Management
- Logistics experience

**EDUCATION/TRAINING**:

- A post-secondary degree/diploma in business