Current jobs related to Customer Service Representative - Québec - BMO Financial Group
-
Customer Service Representative
2 weeks ago
Québec, Canada Sistemalux Full time**Service**: Sales **Location**: Montreal From its well established offices in Montreal, Quebec, Toronto and Vancouver, **SISTEMALUX / IGUZZINI **serves all of North America with a wide range of architectural lightning at the cutting edge of design. In recent years, our major growth has positionned us as an Employer of choice who promotes talent and career...
-
Customer Service Representative
2 weeks ago
Québec, Quebec, Canada iA Financial Group (Industrial Alliance) Full timeDescriptionCustomer Service RepresentativePermanent or temporary full‑time positions – Quebec City or MontrealBuild the future with usAre you passionate about customer service and eager to contribute to a company that puts people at the heart of its priorities? As aCustomer Service Representative, you will play a key role in supporting insured clients...
-
Customer Service Representative
6 days ago
Québec, Canada Duo Display Canada Full timeConseiller du service à la clientèle - Environnement de travail multiculturel et dynamique. Duo Display est un leader mondial en stand d’exposition. Pour accompagner sa croissance au Canada et aux États-Unis, Duo Display recrute un(e) Conseiller(ère) à la clientèle. En tant que membre du l’équipe du service à la clientèle, vous avez en charge...
-
Bilingual Customer Service Representative
1 week ago
Québec, Canada Vroom Logistique Inc Full timeA leading transportation services provider committed to delivering exceptional customer experiences. We are currently seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative. **Responsibilities**: - Address inquiries related to transportation services, deliveries, and logistics - Handle and resolve customer...
-
Québec, Quebec, Canada Oracle Full timeDescriptionOracle Customer Success Services (CSS) helps customers maximizing their investments in Oracle Cloud, Database, Applications, and Hardware products including Engineered Systems. CSS assists clients to transforming and evolving their business by leveraging our network of Cloud Data Centers, technical and functional specialists, leaders, engineers...
-
Québec, Quebec, Canada Oracle Full timeDescriptionOracle Customer Success Services (CSS) helps customers maximizing their investments in Oracle Cloud, Database, Applications, and Hardware products including Engineered Systems. CSS assists clients to transforming and evolving their business by leveraging our network of Cloud Data Centers, technical and functional specialists, leaders, engineers...
-
Bilingual Customer Service Representative
8 hours ago
Québec, QC, Canada Intact FC Full timeOur employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to...
-
Customer Success Services Sales Representative
19 hours ago
Québec City, Canada Oracle Full timeOracle Customer Success Services (CSS) helps customers maximizing their investments in Oracle Cloud, Database, Applications, and Hardware products including Engineered Systems. CSS assists clients to transforming and evolving their business by leveraging our network of Cloud Data Centers, technical and functional specialists, leaders, engineers and services...
-
Customer Experience Representative:
15 hours ago
Québec, QC, Canada Lebeau Vitres d'autos Full timeAutomotive glass technology is helping transform how we experience the road. At Belron Canada , the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential. We welcome applications from everyone, and are firmly committed to...
-
Customer Service Representative
1 week ago
Québec, Canada InterRent REIT Full timeAre you a high-energy, self-starter who excels in service excellence? First impression is where it all begins! With every customer interaction you will be playing one of the most important roles supporting our business. **Everyday you will be**: - Identifying what the customer values and matching his/her needs to our product offerings; - Booking,...
Customer Service Representative
2 weeks ago
428, rue Lafontaine Riviere-du-Loup Quebec,G5R 3B8
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:
- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
**Compensation and Benefits**:
$32,600.00 - $44,000.00
**Pay Type**:
Salaried
The above represents BMO Financial Group’s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.
**We’re here to help**
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the
