Bilingual Customer Service Representative

2 weeks ago


Québec, Canada Vroom Logistique Inc Full time

A leading transportation services provider committed to delivering exceptional customer experiences. We are currently seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative.

**Responsibilities**:

- Address inquiries related to transportation services, deliveries, and logistics
- Handle and resolve customer complaints or concerns with professionalism
- Collaborate with other team members to ensure efficient service delivery
- Maintain accurate records of customer interactions in our database
- Assist in optimizing and improving customer service procedures

**Requirements**:

- Proven experience in a call center or customer service role
- Bilingual proficiency in English and French is an asset.
- Strong communication skills, both written and verbal
- Excellent problem-solving abilities and attention to detail
- Ability to handle high-stress situations with a calm and composed demeanor
- Familiarity with transportation and logistics industry is a plus
- Availability to work flexible hours, including weekends if required

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or qualifications required.

**Salary**: $18.00-$20.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Flexible schedule

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Education**:

- AEC / DEP or Skilled Trade Certificate (required)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (required)

Work Location: In person



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