IT Support Technician

1 day ago

North Bay, Canada VS Technology Division of VS Group Full time

We are looking for an IT Support Specialist with excellent customer service skills to support staff and clients’ computer systems, hardware, software and point of sales systems. This position is heavily dependent on strong research, troubleshooting and critical thinking skills. In addition, this individual will be performing regular maintenance on systems and networks to improve office productivity and minimize downtime.

Responsibilities may include:

- Install, monitor, configure and maintain hardware, software and networks;
- Offer support, troubleshoot, diagnose and solve technical issues internally as well as for clients;
- Assist in planning and architecting deployments of new technologies or updates to current ones;
- Develop and test and Disaster Recovery Plans and ensure proper backups;
- Write training manuals, document processes and train end users;
- Occasional travel may be required for training and servicing clients.

Skills / Qualifications / Experience:

- Diploma/degree in related field or equivalent experience;
- 2+ years related experience;
- Broad range of computer hardware knowledge, including: desktops, laptops, servers, printers, iMac, MacBook, smart phones and other peripherals;
- Working knowledge of desktop and server operating systems (i.e. Windows 7, 8, 10, Server 2008 R2, Server 2012 R2, as well as Mac OSX);
- Working knowledge of Active Directory, DNS and DHCP;
- Proven analytical, problem-solving, critical thinking, research and documentation skills;
- Ability to effectively prioritize workload and execute tasks;
- Highly adaptable and self-motivated to learn new technologies;
- Exceptional customer service skills with a focus on building rapport, listening and effective questioning;
- Valid G Ontario driver’s licence.

Preference given to the following assets:

- Microsoft certifications (i.e. MCSE, MCITP, MCTS);
- Bilingual an asset (English and French);
- Knowledge of bookkeeping software (QuickBooks and Sage 50);
- Knowledge of Point of Sales systems;
- Knowledge of Tax Preparation Software;
- Experience with Hyper-V, Exchange, Group Policy and Remote Desktop Services;
- Knowledge of PowerShell, Command Prompt, Telnet, Shell;
- Experience with SharePoint and Skype for Business (Microsoft Lync);
- Experience with various other shells, utilities and CLI’s, (i.e. terminal, bash, telnet);
- Experience with relational databases (SQL Server);
- Web development knowledge (HTML, CSS, ASP.NET);
- Experience with web servers (IIS).

**Job Description**:
You will be working directly with our employees and clients, answering questions and resolving issues in person, by telephone or with remote assistance tools. You will recommend and assist with implementing new technology changes to improve operational efficiency where required. This position requires ongoing training and certifications (arranged by VS Group). Bilingualism would be considered an asset.

Only those applicants selected for an interview will be contacted.

**Salary**: $35,000.00-$79,551.91 per year

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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