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Business Systems Support Analyst

2 weeks ago

Ottawa, Canada Bank of Canada Full time

**Business Systems Support Analyst**

**Take a central role**
The Bank of Canada has a vision to be “a leading central bank—dynamic, engaged and trusted—committed to a better Canada.” No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in a diverse and inclusive organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in an environment where we are reinventing central banking, renewing ways of doing business and reinforcing a culture of innovation.

Find out more about the next steps in our Recruitment process.

**Did you know?**
Did you know that the Bank has been recognized as one of Canada’s Top Family-Friendly Employers for the fourth year in a row. Selected through Canada’s Top 100 Employers competition, this special designation recognizes organizations that help their employees balance work and family obligations.

**What you will do**

As an Business Systems Support Analyst, you will:

- log and track all user interactions from identification to close-out, as well as track and report on metrics related to operational support activities;
- participate in system integration and sanity testing;
- have the opportunity to further improve the team’s ability to support our business clients by contributing and maintaining a knowledge base of business, technical and support issues;
- participate in and lead testing of the department’s business continuity plan and its interaction with other business stakeholders;
- provide stand-by services to off-hour activities for the Market Data Management solution; and
- play a lead role in ensuring new FMD employees have appropriate tools and information services available.

**What you need to succeed**
You will possess a solid understanding of support methodologies and skills in client relationship management. You are a confident communicator, both orally and in writing, who can coordinate work and communication between the BASS team and the Information Technology Services Department, service providers and other vendors. Your innovative problem-solving skills enable you to solve technical and business-related problems and determine root causes. Your knowledge of market data and information services as well as your experience conducting needs assessment and eliciting and identifying business requirements make you a strong analytical problem solver.

**Nice-to-have**
- knowledge of the business of FMD and the role of the Findur suite of software tools and the Market Intelligence tools in supporting the business
- experience working with the standard and specialized systems used in FMD
- knowledge of business analysis principles and standard methologies

**Your education and experience**

**What you need to know**
- Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
- Priority will be given to Canadian citizens and permanent residents
- Security level required: Be eligible to obtain Secret
- Relocation assistance may be provided, if required
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.**What you can expect from us**
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider.
- Salaries are based on qualifications and experience and typically range from $74,150 to $87,230 (job grade 15)
- Depending on performance, you may be eligible for performance pay for successfully meeting (5 to 7% of your base salary) or for exceeding expectations (10% of your base salary). Exceptional performers who far exceed expectations may be eligible for higher performance pay.
- Flexible and comprehensive benefits so you can choose the level of health, dental disability and life and/or accident insurance coverage that meets your needs
- Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
- Indexed, defined-benefit pension #LI-POST