Consultant, Technical Support
22 hours ago
Job Description
Consultant, Technical Support - Bilingual
Rank 5
Brossard, Quebec
What We will Bring:
- Company & Culture_- Work environment built on teamwork, trust, flexibility, and respect- Professional growth and development programs to help advance your career- Focus on respect for people and continuous improvement (Toyota Way values)
- Benefits_- Competitive compensation package including bonus- Extended health care and dental benefits- Company pension plan with additional employer contributions- Company demo vehicle- Associate vehicle discount purchase program- Reimbursement programs (tuition & fitness)- Paid holiday shutdown and competitive paid time off benefits- Available sabbatical leave program
What You’ll be Doing:
- Provide timely technical assistance to help dealer technician diagnose and repair problem vehicle- Follow up on unsolved technical problems- Recognize, report and record certain conditions that pertain to quality or customer satisfaction- Maintain and update technical assistance database to help technicians in resolving unusual conditions- Coordinate with Quality Assurance, Customer Relations, and other related departments as needed to address issues- Self-improvement by acquiring latest technology, method, and hands-on practice- Other duties as required
What You’ll Bring:
- University/College diploma/degree in an automotive, business, or related discipline- Certificate of experience as a Motor Vehicle Mechanic, Automotive Service Technician is required; Toyota/Lexus Master certification and ASE certification are considered assets- 10 years’ automotive work experience; 2 years in technical training- Sound technical knowledge of automotive electronics and diagnostic procedure- Knowledge of diesels, hybrids, battery electric vehicles and alternative fuel vehicles is an asset- Aptitude to address unique problems efficiently- Excellent oral and written communication-
- Bilingual in English/French is mandatory- Possible occasional travel required to conduct Dealer Visits
About Us
Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal, and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.
What Sets Us Apart?
A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.
What You Should Know:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation.
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