Incident Manager

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.

Company Name: Binance

**Job Description**:

- Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

We are looking for a talented Incident Manager to join our TechOps team.
- It will include close cooperation with our Customer Support, internal Dev/Infra teams, Communication/PR as well as other parties.
- This is a full-time position that can be remote, and work in APAC timezone.

**Responsibilities**:

- Lead and drive major incidents towards mitigation and resolution with multiple counterparts, and effectively coordinate production incidents resolution across multiple teams
- Provide excellent incident communication to stakeholders
- Lead and/or participate in Post Incident Review and Problem Management meetings with key stakeholders to review events and opportunities for ongoing improvement
- Work within a global shift rotation, covering local day-time hours, including holidays and weekends, on a rotational basis
- Continuously look for automation and improvement opportunities for Incident Management processes, tools and best practices
- Provide technical support and handling urgent escalation from external or internal customers or users in a production environment with high-volume of transaction traffic
- Work closely with product and DEV teams, and participate and follow up in iteration, release and roadmap planning timely
- Requirements:

- 5+ years of experience in similar roles - e.g. Incident Manager, Technical Escalation Engineer, etc
- Must have strong capabilities to identify, analyze and resolve problems logically and systematically
- Strong technology experience in Unix/Linux with shell scripting, databases (Oracle, MySQL), Web or App related DEV, Technical Support, QA or project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix
- Critical communication skill,must be technically literate and be able to articulate technical issues in a meaningful way to both engineers and executive level management
- Crisis management skill: ability to maintain calm during stressful situations; demonstrate leadership skills under fast-paced, highly dynamic situations, pursue multiple threads at the same time, and drive solution for complex issues
- Understanding of software development methodologies and coding standards (CICD)
- Understand ITIL process, experience in Change Management, Incident Management, Problem Management
- Experience with defining support process and escalation management
- BS/MS in Computer Science, Math or related scientific disciplines
- Background in Software Development is a plus
- Experience in AWS is a plus
- Experience in Incident Management role in large Internet companies is preferred

**Working at Binance**
- Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
- Fast moving, challenging and unique business problems
- International work environment and flat organisation
- Great career development opportunities in a growing company
- Possibility for relocation and international transfers mid-career
- Competitive salary
- Flexible working hours, Casual work attire