Program Supervisor

Come Build Hope and Homes with Us
Program Supervisor
- Full Time
Cambridge, Ontario
**Salary**: $55,400-$65,700
**Position Description**: Working as part of the interdisciplinary team, as the Program Supervisor you will be responsible for providing residents in Indwell’s supportive living program with enhanced supports that help them maintain their health and housing. Reporting to the Program Manager, you will provide direct supervision and support to program employees and volunteers via on-site presence and routine check-ins. Being responsible for program oversight, working in collaboration with Indwell’s leadership to uphold the organization’s mission, vision and values. This position will require a high level of resilience and a willingness to work in close proximity to challenging situations.
What matters to you? Being in a work culture that operates out of their core values of DIGNITY, LOVE and HOPE- embracing diversity, promoting equality and inclusion. You aspire to create a positive foundation for your team members to thrive and grow through your guidance and mentorship. A place where your influence will be valued to engage others in unity to champion the vision of creating communities that TRANSFORM lives.
**About Indwell**: For over 50 years, founded in 1974, our Christian charity continues to thrive and grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All. We are the fastest growing developer in Ontario creating affordable high quality efficient housing communities coupled with supportive programs to over 1200 tenants to meet their needs of health, wellness, and belonging. To learn more, go to: indwell.ca/our-model
**Hours of Work**: 40 hours per week. Flexibility is required to meet program needs, which can include evening and weekend hours and some public holidays. Participation in the on-call schedule is required.
**WHAT YOU WILL BE DOING**:
Duties for this position include
- Supervising and supporting an interdisciplinary team of employees as assigned, providing leadership, support and direction.
- Ensuring that the program is staffed sufficiently with the support of Program Manager
- Conducting and documenting regular check-ins with staff and completing employee performance evaluations.
- Responsive to the care, culture and competence needs of staff.
- Ensuring consistent and clear direction to program staff around maintaining and protecting resident health records.
- Attention to team dynamics, and the development and maintenance of positive and professional team culture.
- Creating and providing program schedule for all employees.
- Coordinating and performing on-call responsibilities as required.
- Overseeing a thorough onboarding and orientation process for new employees, students, and volunteers.
- Participating and leading the staff recruitment process as needed, in collaboration with Program Manager and HR Team.
- Consistently collaborating and communicating with Program Manager to identify and problem solve around gaps in systems and processes.
- Participating and contributing to relevant Cross Regional Teams.
- Leading, attending and actively involved in team meetings and other agency meetings as required.
- Keeping apprised of new research and developments relevant to your role, through workshops, journals, websites and literature and transfer knowledge back to the team and tenants in the most effective manner available.
- Overseeing the intake process for new residents and supporting the team with coordinating move-ins and resident welcome.
- Support roll-out of new assessment tools to program staff and residents
- Developing and maintaining relationships with community and health partners to support the team and residents in connecting to community resources and supports.
- Leading, coordinating and/or participating in case conferences with outside supports.
- Coming alongside staff and residents to achieve their goals while encouraging independence and recovery.
- Reviewing Landlord Tenant Board process, as needed, in collaboration with the Program Manager, and representing Indwell at possible hearings.
- Support the team / staff responses to resident complaints/concerns.
- Administrative responsibilities such as rent collection and intake and discharge planning
- Supporting positive team relations with Indwell facilities staff regarding program maintenance and unit turnovers
- Maintaining a safe and healthy working environment.
- Other duties as required.

Health, Welfare and Safety Practices
- Maintaining a safe and healthy working environment.
- Use appropriate procedures when responding to emergency situations
- Uphold organizational policy and procedures
- Attend and participate in all required training to maintain and develop new skills.
- Other duties as required.

**WHAT YOU WILL BRING**:

- Diploma or degree in social work, social service work, nursing or a related discipline, or an equivalent combinati