Logistics and Sales Coordinator

Background & Purpose of the Job

Logistics and Sales Coordinator (Bilingual French/English) actively participates as a member of the Ice Cream Canada Supply Chain Team, and is partner to the full Canada Ice Cream Community

Who You Are & What You’ll Do- Oversee the order to cash logistics process for the ice cream customers in the direct-store-delivery.- Support execution, reporting and analytics with respect to sales in the market(s) assigned.- Key role in supporting network transformations within the route to market.- Ensure service targets are met, smooth logistics operations and on-time delivery through our logistics partners.- Manage logistics costs against budget by validating invoices from our logistics partners and processing them through purchase to pay platforms.- Primary point of contact for our distributors and customers- Key contact for our warehouse operations as it relates to order fulfillment, logistics, and call center operations.- Identify and implement efficiencies within the route to market network.

Position Responsibilities

Logistics

Operational management:
- Foster strong relationships with each of our Ice Cream distributors and work alongside them to ensure store deliveries to our customers are on-time with no issues.- Coordinate with the warehouse and distributors/transportation providers as required to ensure order lead-times are met.-
- Ensure customer orders are meeting minimums. Monitor consistent adherence and engage Customer Development (CD) if required.-
- Promoting effective truckload utilization to drive efficiencies.-
- Work closely with the Distribution Center (DC) to ensure on-time movement of loads from DC to customers, and ensure continuous improvement and Standard Operating Procedures (SOP) compliance, in collaboration with distributors/transportation providers.- Support deployment from our distribution centers and sourcing unit as required.

Financial control:
- Monitor distribution costs.- Monitor accruals, or flag necessary accruals to finance.-
- Validate/approve/process invoices (transport, fuel, distributor warehousing) on a weekly or monthly basis.-
- Identify large variances, understand drivers, and implement actions to control in future.
- Flag any risk/opportunities to the business.-
- Review and validate claims for buy/back credits.- Actively contribute distribution cost budgeting.

Continuous Improvement- Provide KPIs and meet regularly with call center and distribution partners to address gaps.- Develop loss trees to analyze KPI losses, and define action plans to fix issues in collaboration with Warehouse, Carriers, Customer team,

Reporting:
- Run SAP/SOCS reports to identify incomplete sales orders, required data maintenance, sales volume & pacing, on-time adherence, etc.- Review SAP/SOCS exception reports and resolve issues in a timely manner.- Monitor unconfirmed orders to ensure distributors are confirming/resolving any outstanding deliveries in the SOCS system.

Cross functional collaboration- Links closely with CD, planning, warehousing (internal and external) to identify and close gaps for seamless order execution.- Ongoing reviews with Customer Development/Call Center on upcoming promotions, critical stock issues, cut information on sales orders.

Sales

Reporting and Data Analytics- Performs ongoing market analysis with respect to sales on an ongoing basis and summarize quarterly Buy-sell reports for rebates.- Use all sources of available data to validate strategies, and course-correct where necessary.- Consolidate Credit Management process and Promotional invoices monthly.- Identifies largest areas of opportunity for distribution and uses those insights to guide distribution points to up-level market conditions.- Effectively extrapolates data from Dispute Reports to assess root causes, identify reasons why, and recommend a course of action to correct.- Interpret and evaluate key data pain-points compiled from Business Insights (BI) reporting, Evolution of reporting into Power BI.- Communicate customer promotions to the distributors/sales rep every month.

Sales program execution- Drive Perfect Store conditions to Win vs Competition in the market.- Create relevant incentive promotions to drive performance and engagement.- Effectively extrapolate data from Sales Reports to assess root causes and opportunities.- Ensure the implementation and execution of agreed merchandising standards.- Maintains a strong knowledge of all Unilever and Distributor Systems for forecasting, mix management, territory, and route management. Spends time in the trade with Sales Reps- Works closely with Sales Operations Manager and Key Account Managers

Projects- Support/lead roll out of new programs, project work as assigned.

Will need to be able to:
- Evaluate trade-offs of time, cost, and service to satisfy both Unilever and its customers.- Analyze large sets of data (identify trends/opportunities, create ad-hoc reports, validate customer files, SAP item master &