Technical Support Representative

**“Technical Support Representative”**

Reesink Canada Wholesale has a full-time, Technical Support Representative opening. This position will provide technical support to Reesink Agriculture

**This is a opportunity to join a growing fast company that is expanding across Canada**

**Responsibilities**:
Represent Reesink products as they are sold into the market

Resolve customer support cases in a timely manner via telephone calls, site visits, office calls, etc.

Work with Dealer Service Managers, field technicians to improve repair processes and to communicate troubleshooting standards

Work with product managers to improve current product offering

Deliver In-Class & on-the-job training to support Reesink’s development including efficient delivery, install and trouble shooting procedures

Support the parts department inquiries by providing the Support to the Dealer and Reesink parts employees

Ensure that all persons who are required to utilize the systems are adequately provided the necessary training including any updates, changes, revisions to the placement are communicated

Coordinate and communicate with technical team to complete component support initiatives, identify warranty issues, factory PIP’s, facilitate product repairs and address other administrative tasks as required.

Communicate with manufacturers to identify common failure causes and receive information related to product life.

At times climb onto equipment in the field to demonstrate the use of technology to customers

Follow up on training needs and issue to determine if it is a ensure and or system issue, provide the report for resolution.

Coordinate all Dealer technical training activities based on sale timeline for end user based on product, service, new program, new customer

Plan for visits with service managers and branch manager to assist in any area that had been identified as problematic, such as recurring part identification issues

Work with Agrifac technician personal for troubleshooting

After-hours support required during peak season

**Qualifications**:
Licensed heavy equipment licence with min of 4 yrs of experience

Exceptional communication skills - ability to effectively present technical information and train new users

Technical understanding of computer networking and servers

Customer service oriented

Ability to learn heavy equipment operation for the purpose of demonstration and training

Knowledge of and experience with Agricultural equipment and technology is preferred

Experience with wireless network infrastructure and support also preferred

**Travel**:
Up to
**50**% travel is likely (primarily by automobile) for day trips within the dealer territory. Infrequent air travel is required to attend training sessions, equipment trade shows, or as otherwise required.

**Minimum Physical Requirements**:
Lift bulky objects

Standing, walking, using hands, talking, hearing.

Working Conditions may be indoor and/or outdoor. Noise level may be loud at times.

**About Reesink Canada**:
Reesink Canada Holdings is a subsidiary of Royal Reesink, a Dutch company that started in 1786 as a blacksmith and has evolved into one of the largest equipment suppliers internationally. Canada is one of the main markets for Royal Reesink. We believe that both the agricultural and construction equipment market have big potential in Canada. That is why a Reesink Canada Holdings was founded as a dedicated entity for all Canadian activities. This provides an excellent match with Royal Reesink’s growth strategy, which is based in part on growth with existing brands in new markets.Royal Reesink has been representing CLAAS for over 65 years in the Netherlands and also represents CLAAS, HORSCH and MACDON in Kazakhstan. There are significant similarities between Western Canadian agriculture and agriculture in Kazakhstan, and therefore synergies can be realised.