Technical Service Representative/production

4 days ago

Vaughan, Canada PowerCart Systems Inc. Full time

Technical Service Representative/Production Assistant

Duties
- Handle incoming calls for product service
- Diagnose product issues with customer
- Track and document service calls
- Ship/order replacement parts to customer
- Process warranty and service orders
- Issue RMAs for returning product
- Test and return product to suppliers
- Request third-party technicians and diagnose/instruct technicians as necessary
- Occasional requirement to do on site service at local customer locations
- Document and issue corrective actions to production
- Assist production with product and cabling assemblies
- Product testing

**Skills**:

- Excellent communication and customer service
- Technical aptitude
- Problem solving
- Background in electrical systems/electronics
- Microsoft Office
- French is an asset
- Able to lift up to 75lbs

Education
- Electrical/Electronics Engineering Technician Diploma (preferred)

**Job Types**: Full-time, Permanent

**Salary**: $25.00-$30.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Vaughan, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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